AITP Dallas – Chapter Meeting, Wed., 4-24-2013, 5:30 pm - 8:00 pm
Topic: Delivering Customer Delight™
Delivering Customer Delight™ is a unique one-of-a-kind program that leads to increased sales, profits, employee retention and morale. Why? Delight means “to give great pleasure.” If you can provide pleasure to customers and employees, they will go nowhere else. The six working tools comprise a system of organized motivational behavior that will delight internal and external customers so they become customers forever. Delivering Customer Delight™ is a program your attendees will use because of its simplistic approach. You will laugh, listen and learn that a delightful company equates to profits.
Speaker: Steve Zipkoff, President/CEO of Zipkoff Solutions
Zipkoff Solutions is a unique, innovative management education company born in 1992, utilizing a “no-box” thinking approach. Steve’s energetic presentations combine the power of an inspirational motivator, the skill of
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