"When Social Media meets Service Management” – Bob Rabbitt fromITS Partners
Cornerstone University - Gainey Conference Center 1001 E Beltline NE Grand Rapids, Michigan 49525 United States
Management and IT in general have been working hard at building better bridges
between business customers, the services they demand and the teams that support
them. Dashboards, web apps and mobile
devices have all helped with this initiative the question is how do we continue
this momentum, enter ServiceNow and its self-service based social interaction. ServiceNow believes that the best user
interface is one that everyone uses.
has had a large impact on the ever changing landscape of Service Management
software and the ways that customers, service providers and support
organizations use it.
Some of the key
social aspect of the tool – Live Feed, Instant Messaging
and Wiki Pages
User Ease of Use – Easily customized with mobile
Source of Record – The ERP for IT that supports
presentation we will discuss how these differentiators come together to bridge
the gap between Social Media and Service Management bringing more people
together in a user friendly environment.
Bob Rabbitt is the Vice President of Engineering at ITS
Partners based in Grand Rapids Michigan.
During his early years Bob focused on
the design and implementation of industry leading ITSM (IT Service Management)
and endpoint management solutions for customers ranging in size from SMB all
the way to Fortune 500. More recently as Vice President of Engineering, Bob
leads a team of over 30 delivery consultants who focus on ITSM, Endpoint
Management, and IT Security.