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Service Relationship Management
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Service Relationship Management

4/23/2014

When: 4/23/2014
13:00
Where: Kent Record Management
Kent Record Management
1950 Waldorf St NW
Grand Rapids, MI  49544
United States
Presenter:
Dave Caldwell of Service Now
Contact:
William Riter

Phone: 616-222-1551

Details

This month the West Michigan Chapter of AITP is joining together with the Western Michigan Chapter of HDI.

There is a change in cost, time, date, and location for this meeting.

Thanks to Service Now and Kent Record Management the cost for members is $0.00 and the cost for non-members is $10.00.

Registration is via Eventbright: https://www.eventbrite.com/e/wmhdi-april-2014-meeting-tickets-11189302505

 

Topic: “Service Relationship Management” - Manage and Automate Service Relationships Inside and Outside the Enterprise

Speaker: Dave Caldwell – Service Now

Date: Wednesday, April 23, 2014

Location: Kent Record Management, 1950 Waldorf St NW, Grand Rapids, MI 49544
Time:    1:00 pm Lunch

             1:30 pm Speaker

             3:00 pm Closing Announcements and Networking

             3:00 pm Plant tour of Kent Record Management

 

Questions? Call (616) 222-1551 or email william.riter@cornerstone.edu 

 

Topic:

Dave Caldwell will present on “Service Relationship Management”

Manage and Automate Service Relationships Inside and Outside the Enterprise
 

Every department in the enterprise is a service provider. While service relationships are well defined and automated within IT, they are often inefficient, unstructured or non-existent in other enterprise service domains. Savvy IT leaders view this as an opportunity to help their business peers replace inefficient email-based service request and fulfillment processes with a proven IT service model.
 

Dave Caldwell is a Senior Solution Consultant at ServiceNow. Dave has over 18 years of experience supporting and working with IT for companies & Industries across the country, specializing in providing solutions that address real business challenges.
 

Areas of Experience include:

IT Service Management (ITSM)

Technology Business Management (TBM)

IT Financial Management (ITFM)

Application Lifecycle Management (ALM)

West MI HDI Chapter 

 
 
 

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