month the West Michigan Chapter of AITP is joining together with the Western
Michigan Chapter of HDI.
is a change in cost, time, date, and location for this meeting.
to Service Now and Kent Record Management the cost for members is $0.00 and the
cost for non-members is $10.00.
is via Eventbright: https://www.eventbrite.com/e/wmhdi-april-2014-meeting-tickets-11189302505
“Service Relationship Management” - Manage and Automate Service Relationships
Inside and Outside the Enterprise
Dave Caldwell – Service Now
Wednesday, April 23, 2014
Kent Record Management, 1950
Waldorf St NW, Grand Rapids, MI 49544
Time: 1:00 pm Lunch
1:30 pm Speaker
3:00 pm Closing Announcements and
3:00 pm Plant tour of Kent Record Management
Call (616) 222-1551 or email email@example.com
Caldwell will present on “Service Relationship Management”
and Automate Service Relationships Inside and Outside the Enterprise
department in the enterprise is a service provider. While service
relationships are well defined and automated within IT, they are often
inefficient, unstructured or non-existent in other enterprise service
domains. Savvy IT leaders view this as an opportunity to help their business
peers replace inefficient email-based service request and fulfillment
processes with a proven IT service model.
Caldwell is a Senior Solution Consultant at ServiceNow. Dave has over 18
years of experience supporting and working with IT for companies &
Industries across the country, specializing in providing solutions that
address real business challenges.
of Experience include:
Service Management (ITSM)
Business Management (TBM)
Financial Management (ITFM)
Lifecycle Management (ALM)
MI HDI Chapter