Join AITP   |   Print Page   |   Contact Us   |   Sign In
Service Relationship Management
View Registrations Tell a Friend About This EventTell a Friend

Service Relationship Management


When: 4/23/2014
Where: Kent Record Management
Kent Record Management
1950 Waldorf St NW
Grand Rapids, MI  49544
United States
Dave Caldwell of Service Now
William Riter

Phone: 616-222-1551


This month the West Michigan Chapter of AITP is joining together with the Western Michigan Chapter of HDI.

There is a change in cost, time, date, and location for this meeting.

Thanks to Service Now and Kent Record Management the cost for members is $0.00 and the cost for non-members is $10.00.

Registration is via Eventbright:


Topic: “Service Relationship Management” - Manage and Automate Service Relationships Inside and Outside the Enterprise

Speaker: Dave Caldwell – Service Now

Date: Wednesday, April 23, 2014

Location: Kent Record Management, 1950 Waldorf St NW, Grand Rapids, MI 49544
Time:    1:00 pm Lunch

             1:30 pm Speaker

             3:00 pm Closing Announcements and Networking

             3:00 pm Plant tour of Kent Record Management


Questions? Call (616) 222-1551 or email 



Dave Caldwell will present on “Service Relationship Management”

Manage and Automate Service Relationships Inside and Outside the Enterprise

Every department in the enterprise is a service provider. While service relationships are well defined and automated within IT, they are often inefficient, unstructured or non-existent in other enterprise service domains. Savvy IT leaders view this as an opportunity to help their business peers replace inefficient email-based service request and fulfillment processes with a proven IT service model.

Dave Caldwell is a Senior Solution Consultant at ServiceNow. Dave has over 18 years of experience supporting and working with IT for companies & Industries across the country, specializing in providing solutions that address real business challenges.

Areas of Experience include:

IT Service Management (ITSM)

Technology Business Management (TBM)

IT Financial Management (ITFM)

Application Lifecycle Management (ALM)

West MI HDI Chapter 


« Go to Upcoming Event List

Stay connected with AITP!

Copyright © 2011-2014 Association of Information Technology Professionals, All Rights Reserved.
Use of this web site constitutes acceptance of the Terms of Use and Privacy Policy.
AITP Headquarters, 1120 Route 73, Ste. 200, Mount Laurel, NJ 08054-5113
Phone: 1.800.224.9371 or 856.380.6910 · Fax: 856.439.0525 · Email:

Association Management Software Powered by®  ::  Legal