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Education/Experience
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| 17+ years’ experience in data center management and technical support. Lead storage engineer at a dedicated high security financial services site with 1300 enterprise servers and 13 Hitachi Disk Arrays. |
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Steven Zaso
8065 Tinsley Place (540) 222-2467
Culpeper, VA 22701 stevenzaso@gmail.com
Cloud Engineer- Storage
“Trained to anticipate and deliver customer satisfaction.”
PERFORMANCE SUMMARY
17+ years’ experience in data center management and technical support with experience managing schedules and workload of three assistant engineers at a high security global financial services site. Lead storage engineer onsite with 1300 enterprise servers and 13 HDS storage arrays.
Broad IT industry knowledge with depth in multiple areas- Cloud, servers, storage, networks.
Broad knowledge of IT business standards and best practices and how to apply solutions.
Strong communication and teamwork across global teams to match platforms and configurations.
Conversant in all relevant storage technologies adding $6M+ in new sales.
Maintained customer main message flow availability at 99.999% for 10+ years.
Executed incident free 6 hr CTR contract with $500K non-performance penalty for 10+ years.
TECHNOLOGY PROFILE
Hardware: Hitachi Data Systems (HDS, P9500), HP 9000 Enterprise Servers and Workstations, Itanium and Intel based Blade Servers and Blade Enclosures, SN8000 B-series Brocade SAN Switches (DCX), B6200 D2D StoreOnce Backup System, 3Com switches, 3Par, and all major storage peripherals.
Operating Systems: Windows, HP UX, Brocade Fabric OS.
Applications: Remote Web Console (HDS), SanXpert, StorageWorks Library and Tape Tools (LTT), HP SUM, Brocade Fabric Manager, ICE support ticket documentation tool, HP System Insight Manager.
Hitachi Data Systems (HDS) - Configured Technical Solutions - Server Installations - Lead Storage Engineer- D2D - Backups - Preventative Maintenance - Technical Support -Disaster Recovery - Troubleshoot Systems & Networks - HW Replacement and Upgrades - Operational Deadlines - Blade Installation - Cabling and Testing - System Security - Proliant and Integrity Blade Servers - Firmware and Microcode - UNIX - Virtual Connect - Environmental Assessment - SAN - Brocade SAN Switches (DCX) Storage Arrays - NAS
PROFESSIONAL COMPETENCIES
ITIL – Processes ITSM - Change Management Customer Service
ITIL - Best practices ITSM - Customer Relationship Management Cost Management
ITSM - Capacity Mgt ITSM - Reference Model - Business Assessment - Presentation Skills - Project Management - ITSM - Problem Management - Resource Tracking - Sales Lead Generation - NI62 - High Level Account Development - Inventory Control -
Scheduling Management - Needs Assessment/Business Analysis - New Product Training - Works Independently - Executive Relationship Development - Policy & Procedures
PROFESSIONAL EXPERIENCE
Mission Critical Hardware Specialist- Hewlett Packard, Culpeper, VA 1999–Current
Lead Storage Engineer for Hitachi Data Systems onsite. Primary interface between HP and high-level customer with leadership skills to mentor team to deliver results on time and within budget.
• Trusted advisor role: main point of contact to resolve customer issues.
• Proven ability to effectively coordinate as liason between HP and global customer staff.
• Lead HP representative providing team input to change control board.
• Prompted repeat business and submitted successful leads to sales to increase client base.
• Increased team productivity managing large data center by reducing overtime by 50%.
• Implemented customer procedures increasing responsiveness and decreasing resolution time.
• Responsible for developing technical protocols and identifying process improvement techniques by using real-time data collection.
Field Engineer Technical Support- Hewlett Packard, Washington, DC 1997–1999
Conducted reactive field repairs and support for enterprise level HP servers and storage. Identified and resolved problems quickly to ensure business continuity.
• Provided 24/7 coverage for Government accounts including DEA, USPTO, and Pentagon.
• Quickly learned new products and services for generating sales leads.
• Improved processes and performance in a deadline-driven environment.
• Chosen by management to advance to permanent customer facing role.
Pre-Sales Technical Consultant- Hewlett Packard, Rockville, MD 1995–1997
Interfaced with technical customers to complete sales cycle. Ensure that all needs of sales opportunities were fulfilled. Main contact for issue resolution related to product, pricing, and delivery.
• Configured technical computing solutions for government agencies to assist sales.
• Received and effectively assessed customer issues through meetings and other media.
• Proposed a variety of solutions with varying price points to meet customer needs.
• 100% of sales representatives under my watch achieved company sales quotas annually.
EDUCATION, PROFESSIONAL TRAINING & CERTIFICATIONS
National Louis University, Chicago, IL 1997
B.S. in Business Management
Monroe Community College, Rochester, NY 1993
A.A.S. in Computer Science
HP D2D Gen 3 StorageWorks B6200 StoreOnce Install, Service, and Support 08/2012
3PAR InServ Storage Server Hardware Introduction 08/2012
HIPAA Privacy and Security Awareness 06/2012
Mission Critical Certified Specialist Certifying Body: Hewlett Packard 2000
Mission Critical Mindset Assessment Specialist Certifying Body: Hewlett Packard 2000
PROFESSIONAL ASSOCIATIONS
Association of IT Professionals - Northern Virginia Chapter Current
“Trained to anticipate and deliver customer satisfaction.”
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