Welcome to the Anchorage Chapter of the Association of Information Technology Professionals
Anchorage Chapter Meeting Announcement March 5, 2014
Lone Star Steakhouse – Alamo Room
4810 C Street
If you missed the February meeting, you missed a great
one! However, all is not lost as we have another one coming up.
Speaker: Jeffrey Brook – Gartner Group
Meeting Topic: ITIL Dashboards
Mr. Brooks is a Research Director in the IT Operations
Management team of Gartner. His research focuses on IT services management,
including service desk, incident management, problem management, change
management, process improvements (including ITIL framework) and SLA management
as well as IT service catalog. Mr. Brooks helps clients understand the key
metrics, best practices and core processes required for IT to deliver
meaningful service and support that align to the goals of the business.
Mr. Brooks has also authored numerous publications,
including co-authoring "The Help Desk Manager's Crash Course" (2009),
and he has received numerous individual and team awards, such as Customer
Service Manager of the Year (2011) by the Stevie Awards for Sales & Customer
Service, HDI Team Excellence Award for External Support (2010), and Customer
Service Company of the Year (2009) at the NCTA 21 Awards.
Gartner, Inc. (NYSE: IT) is the world's leading
information technology research and advisory company. We deliver the
technology-related insight necessary for our clients to make the right
decisions, every day. From CIOs and senior IT leaders in corporations and
government agencies, to business leaders in high-tech and telecom enterprises
and professional services firms, to technology investors, we are the valuable
partner to clients in over 13,000 distinct organizations. Through the resources
of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner
Events, we work with every client to research, analyze and interpret the
business of IT within the context of their individual role. Founded in 1979,
Gartner is headquartered in Stamford, Connecticut, USA, and has 5,800
associates, including more than 1,450 research analysts and consultants, and
clients in 85 countries.
For more information – see www.gartner.com
6:00 - 6:30 Social
Time - Enjoy a beverage and reconnect
with your AITP friends or meet new people from your industry
6:30 – 7:00 Dinner
Time - Order off the menu
7:00 – 8:00 Presentation
8:00 - 8:15 Questions
To RSVP, simply
Send an email to firstname.lastname@example.org There is no charge for the meeting – we order off the menu
so your cost is simply what you eat and drink!
feel free to contact Jim Henry (email@example.com) or call 907-248-3978.
Jim R. Henry
Anchorage Chapter President
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