4 Behaviors Of Positive Employees
Tuesday, July 23, 2013
Posted by: Dr. Alan Zimmerman
Dr. Zimmerman's TUESDAY TIP:
"It takes 20 years to build a
reputation and only five minutes to ruin it. If you think about that, you will
do things differently."
Dr. Alan Zimmerman's PERSONAL
If you’re a manager, you can’t
afford to have negative, non-performing people on the payroll. 3M
discovered that. When they laid off the bottom 10% or their poorest
performers at one facility, their productivity went up 18%. When they laid off
another 10% -- or the next poorest set of performers -- productivity went up
another 4%. 3M learned that negative employees not only produced less, they
And you know the kinds of
employees I’m talking about. Negative employees destroy morale and turn
off customers by talking negatively. It's like the manager who asked his
new secretary, "Why don't you ever answer the telephone?" She said,
"Why should I? Nine times out of ten it's for you!"
Negative employees do just enough
to get by. They don't have a lot of drive, and they don't take a lot of
initiative. They may even say, "I've just got 7 more years, 3 months, and
2 days, and I'm out of here." In other words, they’ve got a lousy
Likewise, if you’re an employee,
you can’t afford to take a negative attitude to your job. According to
Dr. Marion Stottlemire at the Kansas University Public Management Center,
"One of the greatest causes of stress in the modern world is unhappiness
with our work or our work situation. YOU CANNOT AFFORD TO BE UNHAPPY ON THE
JOB. It is killing you."
That being the case ... how does
an employee with a good positive attitude BEHAVE? He/she will always
exhibit four characteristics.
1. Positive employees know hard
work is good for the soul.
Most people know it's good for the
company. It's good for the customer. It's even good for the country. But only
the winners know it's also good for the soul.
Best-selling author Rabbi Harold
Kushner says it so well. He says, "Work hard, not solely because it will
bring you rewards and promotions, but because it will give you a sense of being
a competent person. Something corrosive happens to the souls of people who stop
caring about the quality of their work...and begin to go through the
2. Positive employees decide
to enjoy their work ... no matter what.
Certainly, no job is perfect, and
there's always room for improvement. There's always something to complain
about. In spite of that, winners decide they're going to like their work. It's
a decision they make, not a feeling they have if everything is going well.
Winners are like Robert.
When I learned that he had been passed over for a promotion, when I
learned that a subordinate had gotten the job, I asked him how he was dealing
with it. He replied, "Well for a while I was quite bitter. Then I
realized that I was making myself miserable. I decided that I had always liked
this job, and I was just going to keep doing it and make the most of
Your job may not be fun. It may
not even be meaningful. But if you’re a winner, you’re going to enjoy your work
... no matter what. I know it sounds a little harsh, but I've often told my
audiences, if you think your job stinks, if you think employment is bad, try
unemployment for a little while.
3. Positive employees see the good
in every situation.
Like anyone else, Emotionally
Intelligent people can see what's wrong with a situation, but they don't get
stuck on that point. Emotionally Intelligent people keep themselves motivated
by seeing the good in any situation and focus on how they could make it better.
By contrast, the negative people
focus on a minor annoyance and let it ruin everything. It's like the
person who was chosen to attend my two-day program, "The Journey To The
Extraordinary." Even though the trip and program were paid by his
company; the hotel was very nice, and the training was excellent, his only
comment about the entire event was the fact that the chairs in the training
room were uncomfortable. I'm sure they were. But his focus on the uncomfortable
chairs kept him from experiencing the transformation everyone else was
Of course, positive employees ...
who see the good in every situation ... may annoy the losers in the company.
The losers may see these positive people as Pollyannaish or blind, and they may
be disgusted with those people who aren't wallowing in the negativity with
them. So be it.
4. Positive employees ask
how they can do more than is expected.
They’re never satisfied with
merely getting by or doing the bare minimum. They know ... if they were to do
that ... that they couldn’t possibly feel good about themselves.
So positive employees find out
what’s expected and do their best to exceed those expectations. Whether
it's dazzling a customer with better service than she's ever experienced before
... or surprising a coworker by offering extra help ... positive employees
focus on how they can do more, not less.
Concluding Thought: If
you’re trying to assemble a top-notch team, look for these four
characteristics. And if you want to move ahead in your career, display
these four Emotionally Intelligent behaviors. They always work!
Choose this day ... choose this week ... to consciously,
deliberately display more positive behaviors at work.
Read and Respond Online
About the author:
As a best-selling author and Hall of Fame professional
speaker, Dr. Alan Zimmerman is focused on "transforming the people side of
business.” His keynotes and seminars are noted for high content, high energy,
and high involvement that transform people's lives and the companies where they
here to learn more about his programs and products, or to receive a free
subscription to his weekly Internet newsletter.
Copyright© 2013 Zimmerman Communi-Care Network, Inc.
Reprinted with permission from Dr. Alan Zimmerman's
Internet newsletter, the 'Tuesday Tip.' For your own personal, free
subscription to the 'Tuesday Tip' ... along with several other complimentary
gifts, go to http://www.DrZimmerman.com.