AITP Logo

Winter 2003 Issue
Feature Articles

Complaining about spam 101
This is second to last in of a series of articles on spam that have appeared in recent issues of Information Executive.

 

 

Complaining About Spam 101

 

By Charles Oriez

 

Spam is like the weather. Everyone complains about it, but few do anything about it. If you reply to it with a nasty message, either your message bounces or you get the message delivered to someone whose e-mail address was forged who had nothing to do with the spam.

 

What to do, and not to do, if you are on a mailing list that you do not want to be on

 

1. Never respond to remove-from-list instructions, unless you actually signed up for the list in the first place. An FTC study found that most removal instructions are fraudulent, and the net result is more spam, rather than less. By responding to remove-from-list instructions you are telling the spammer three things:

-Your e-mail address is valid

-You read to the bottom of spams

-You're very gullible

 

2. Never do business with a spammer. If no one ever did business with spammers, spam wouldn't be profitable. The Boulder Pledge, which was first proposed by Roger Ebert at the Conference on World Affairs at the University of Colorado in late 1996, and described in his column in the December, 1996 edition of "Yahoo! Life," reads, "Under no circumstances will I ever purchase anything offered to me as the result of an unsolicited e-mail message. Nor will I forward chain letters, petitions, mass mailings, or virus warnings to large numbers of others. This is my contribution to the survival of the online community."

 

3.   Never respond angrily to the e-mail. The originating e-mail address on spam is almost always forged. Usually, the address is non-existent. When it is a valid address, it belongs to someone who the spammer decided to harass. By helping the spammer to flood the victim's mailbox with irate responses, you are aiding the spammer in his harassment campaign.

 

4.   Complain effectively. The address may be forged, but there are hidden headers that any mail reader will reveal that may identify the source of the spam. Spamcop http://www.spamcop.net/ can help you do that. If you want to try it on your own, see my links to tools and tutorials at http://oriez.org/junkmail.html.

 

5.   Remember to include a full copy of the headers of the e-mail in any complaint you file with the spammer's provider. Most providers will ignore spam complaints that exclude the original message's header information.

 

6.   Remember that if you asked to be on a mailing list, it isn't spam until you ask to be taken off and they fail to do so. If you asked to be on a list, ask to be removed. It is important to follow the directions for unsubscribing from the list, as not all list removals work the same way. Unsubscribing from a list you opted into is different from lists that you never asked to be on, which you are under no obligation to ask to be removed from.

 

7.   If your ISP or employer has a filtering system, report the spam to the filtering mechanism.

 

Running a mailing list responsibly

 

Let's look at the problem from the other side, for a moment. You're an AITP leader. You want to run an e-mail list so local members of the IT community can get information about AITP dinners. Or perhaps you run the local Linux user group, or want to provide information about your company's products and services to people who really want to receive it. Or you want to know about the updates to the software you have on your PC.

 

How does a list operator ensure that they aren't sending out spam?

 

Spam is a slang term for unsolicited bulk e-mail. There is nothing wrong with bulk e-mail. It is the unsolicited part that causes the problem. Ethical list owners do not want anyone on the list who does not want to be on the list. A good, detailed explanation can be found at http://mail-abuse.org/manage.html, which is also linked from the AITP legislative page in the spam-fighting section. What follows are some of the high points.

 

First, some definitions are needed. An opt-out list is a list where subscribers are added without their knowledge or consent, and they have to ask to be taken off. An opt-in list is one where an individual asks to be on the list and is added, without any check being done to confirm that the person doing the asking owns the address. A confirmed opt-in list goes one step further. The list owner who receives a request to add an address first generates an e-mail to that address asking the address owner to confirm that he wants to be on the list and that the address belongs to him. To see how a confirmed opt-in list works in practice, join the legislative committee discussion list from our AITP legislative Web page. Spammers, incidentally, will try to redefine our confirmed opt-in list as a "double opt-in" list and define something else as a confirmed opt-in list. How they can call anything confirmed that doesn't contain a confirmation step eludes me.

 

With an opt-out list, no effort is made to determine whether the subscriber wants to be on the list or not. This type of list is almost never justified, and almost always spam. The sole exception would be a list that you are subscribed to as a condition of employment or membership. The AITP board of directors has a list of its board members. Being a subscriber to that list is a condition of being on the board. Any company is certainly entitled to create and use an e-mail list of its employees' office e-mail addresses and probably is even entitled to create a list of their home e-mail addresses. This is not to say that e-mail lists should not have an opt-out function. Even if I were legitimately asked to be on a list, I am entitled to change my mind. I'll discuss that opt-out function in more detail later.

 

An opt-in list without a confirmation function is a disaster waiting to happen. Without the confirmation step, you have no evidence that the person whose e-mail address got added to the list really asked to be on the list. My wife once asked me to add her new office e-mail address to a list. I did, but got her domain name wrong. The domain I used by mistake happened to be valid, and her e-mail address was still valid on that wrong domain. The domain owner complained. Fortunately, the list had the confirmation step in place, so other than the confirmation message the unintended recipient would never have received any messages from that list even if he hadn't complained. The same problem occurs if a subscriber on a large domain like AOL transposes a character by accident. Not all of the inaccurate subscriptions are accidental. One of your competitors could subscribe people to your list whom he knows will complain if they receive spam. Without the confirmation, those complaints would actually be valid, and your domain could be shut down.

 

A confirmed opt-in list has that extra step in it that makes sure that the person really wants onto the list, and gave you a valid address. If they do not respond to the confirmation message, either because the address doesn't exist or because someone other than the address owner entered it, the address doesn't get added. The best process will have a unique, un-guess-able token in the confirmation string as an added security measure. If, six months later, the person complains that they never asked to be on the list, you will have the confirmation message as evidence to the contrary.

 

Once on a list, it must be easy to unsubscribe. I recommend a Web-based unsubscribe function rather than one asking the subscriber to send an e-mail, since the subscriber may no longer have access to the e-mail address from which they subscribed. So, to run an effective unsubscribe process, I recommend:

-Provide unsubscribe instructions in every e-mail

-Provide a means for a list member to contact a live person if problems arise

-Handle the unsubscribe process via a Web page. E-mail can be an option, but not the sole option

 

It is important to respect the intentions of list subscribers. I recently provided the Denver Broncos with my e-mail address for communications related to my football season tickets. When the address I gave them showed up on a mailing for the Colorado Rapids soccer team, a team with which I had no prior business relationship and from whom I never consented to receive e-mail, the communication was reported to their ISP as spam. Because of multiple spams and multiple complaints, the IP address that this spam came from was listed as a spam source by Spamcop, and the traffic was blocked.

 

Lists should have acceptable use policies, a well-defined complaint process and diligent list administrators who take swift action against list abusers. A responsible list owner also responds quickly to complaints from list members when one member abuses the list by violating the list's policies.

 

And finally, of course, never sell the list or buy a list. There is no such thing as a purchased confirmed opt-in list. I opted into employment-related communications from monster.com. When spammer jobseekernews.com or some intermediary obtained the list despite monster.com's privacy policy, communications from jobseekernews.com were reported as spam and they are now listed on SPEWS as a source of spam. 

 

Follow these procedures and respect the wishes of your list subscribers, and you'll have many years of happy communications without accusations of being a spammer.

 

 

Charles Oriez has an MS-CIS from the University of Denver and writes and speaks on e-mail issues in the Denver area.

Click on one of the banner ads below to be transferred to our sponsor's website:
NCC2004
Robert Half
Robert Half

Spam related litigation

 

This is the last in of a series of articles on spam that have appeared in recent issues of Information Executive.

 

Spam in the Courtroom

 

By Charles Oriez

 

Microsoft

On June 16 and 17, Microsoft filed 15 anti-spam lawsuits in various courts in the United States and the United Kingdom. They claimed, among other things, that spammers had forged MSN and Hotmail addresses on some of their spam, used domain names without permission and violated various other provisions of U.S. and U.K. law. I know from personal experience that one particular spam package so reliably forged MSN and excite.com addresses in combination that my filters were able to identify and delete those spams before they hit client inboxes based solely on that signature. The problem for MSN, of course, was that bounces from spam sent to invalid addresses would clog MSN servers.

 

None of the cases have been heard yet. It is entirely possible that at least some of the accused spammers are innocent. In fact, there is growing evidence that one of the U.K. cases targeted the wrong person, and that case may be dropped shortly. However, these spammers may find themselves spending their profits in courtrooms for years to come.

 

State efforts

About 30 states have spam-related legislation. Penalties can be up to $500 per violation. In a few cases in Washington and California, most notably Ferguson vs. FriendFinder in California, lower court judges ruled that state anti-spam laws violated the interstate commerce clause of the U.S. Constitution. In both states, the higher courts reversed and remanded the cases for further proceedings. The thinking at the higher level was that a prohibition on fraud and deceit is not an undue burden on interstate commerce, especially since in-state commerce was faced with an equal burden. The fact that spammers are generally incapable of conducting business without engaging in fraud and deceit did not weigh heavily on the minds of the various state Supreme Court justices.

 

In New York, Attorney General Elliot Spitzer went after MonsterHut, a notorious and prolific spammer. In a case that ended in complete victory for the state earlier this year, MonsterHut and its principles were enjoined from engaging in a variety of anti-consumer practices. Justice Wilkins specifically barred MonsterHut and its chief executives, from "further engaging in any of the fraudulent, deceptive and illegal acts and practices." The final judgment also required MonsterHut executives to post a bond prior to engaging in any further business in the state of New York.

 

Habeas

The Spam-fighting company Habeas conceived of the idea of including haiku, a style of poetry, in the headers of e-mail to certify that the e-mail was not spam. The haiku is copyrighted, and filtering software is trained to recognize it and pass the e-mails. Spam laws provide for penalties of a few hundred dollars in most cases. Copyright infringement could bring penalties under the DMCA upwards of $1 million.

 

Habeas filed two suits in April to enforce its copyrights and trademarks. The first suit was filed against online mortgage service Avalend and its parent company InterMark Media, alleging that the company infringed on Habeas' trademark by using Habeas' haiku in bulk e-mails to assure delivery without obtaining a valid license from Habeas. The second lawsuit, alleging breach of contract, was filed against two individuals, Dale Heller and Stan Stuchinski, alleging they conspired to send spam under Habeas' sender-warranted e-mail seal. ClickBank and its parent company Keynetics were named in the suit for running Stuchinski's affiliate program.

 

Both lawsuits were filed in the U.S. District Court in California. "The whole issue of spam and who is sending stuff is pretty murky," said Anne Mitchell, chief executive and president of Palo Alto, Calif.-based Habeas. "This is how these people are doing business on the Internet and getting away with it." In both cases, Habeas settled the suits favorably. Settlements included agreements by the companies sued that they work to cut off spammers trying to use their networks.

 

Hamidi and Intel

Kourosh Kenneth Hamidi, a former Intel employee, sent e-mails criticizing Intel's employment practices to as many as 35,000 current Intel employees.

 

Intel sued, alleging trespass to chattels, and won an injunction against Hamidi in California State Court. That injunction was recently overturned by the California Supreme Court in a 4-3 vote on the theory that Hamidi did not commit trespass because Hamidi did not damage the computers. With regard to the difference between Hamidi and other spammers, the court declared, "Nor does our holding affect the legal remedies of Internet service providers [ISPs] against senders of unsolicited commercial bulk e-mail [UCE], also known as 'spam.' (See Ferguson v. Friendfinders, Inc. (2002) 94 Cal.App.4th 1255, 1267.) A series of federal district court decisions, beginning with CompuServe, Inc. vs. Cyber Promotions, Inc. (S.D.Ohio 1997) 962 F.Supp. 1015, have approved the use of trespass to chattels as a theory of spammers' liability to ISPs, based upon evidence that the vast quantities of mail sent by spammers both overburdened the ISP's own computers and made the entire computer system harder to use for recipients, the ISP's customers (See id. at pp. 1022-1023)."

 

Interestingly, while the Court ruled that Hamidi could send the mails, the court did not enjoin Intel from using technical means to block the mail. Intel reportedly has chosen in the past not to use any filters to block incoming spam. Perhaps they now have the motivation to do so.

 

Hormel - the difference between SPAM(tm) and spam

Spam got its name from an old Monty Python script. Vikings in a diner started chanting "Spam, spam, spam," effectively drowning out the other diners who were trying to engage in meaningful conversation. Unsolicited commercial e-mail threatens to drown out meaningful communications on the Internet, so this is an apt parallel.

 

Hormel, the makers of SPAM(tm), are understandably somewhat annoyed that their product has become synonymous with a hated product on the Internet. Over the past few years, an uneasy compromise had been worked out. Anti-spam forces were careful to refer to the hated e-mails in lower case letters, and the meat product was referred to in capital letters. Anti-(e-mail) spam products such as SpamCop avoided trademark filings. But when SpamArrest attempted to file for trademark protection for its product, Hormel filed a complaint with the U.S. Office of Patents and Trademarks for trademark dilution.

 

However, it appears likely that Hormel will fail. As Robert Rosenberg described it so concisely on the SPAM-L discussion list:

 

"Trademark Rules protect a prior owner only when there is a potential of confusion due to the new trademark being for a similar product (when you get a trademark, it is only for one of 39 defined areas of commerce). SPAM(tm) (the meat product) falls into a different category than spam (Unsolicited Bulk E-mail [UBE]/Unsolicited Commercial E-mail [UCE] e-mail); there can be no confusion between the two and they can both be registered.

 

"This 'your trademark is issued for protection in a designated category' is a big bone of contention when two trademark owners fight over who can use or get a domain name (a system where all that matters is the spelling).

 

"If I were a drug company who made cocaine powder and I sold it under the trademark of Coke (its nickname) I could register the Coke name in the drug category and be the Coke Bottling Company since I package it in bottles with tops that allow pouring 'lines' for inhaling. The Coke trademark in the drink category would not preclude its name in the drug category."

 

Spammers Suing Blockers

There have been a few cases over the years of spammers suing those who were blocking their traffic. This started with Standord Wallace suing, and losing to, CompuServe. That case established the right of ISPs to block spam from their systems. More recently, Australian spammer Wayne Mansfield sued and lost after his domains were listed in various anti-spam blacklists. And currently, there is a case pending in federal court in the southern district of Florida in which the plaintiff claims that the SPEWS and Spamhaus blacklists damaged his business. Curiously, the damage that he claims occurred happened before his business was formed. There is also some doubt that the Internet provider addresses used by his organization have ever been blocked by any blacklist. The first indication of the judge's opinion of that case's likelihood of success came when the plaintiff's application for a Temporary Restraining Order (T.R.O.) while the case proceeded was denied.

 

I am aware of two exceptions to the pattern of judgments defending the rights of blacklist operators to express their opinions. One was a case overseas where the judge found that the operator had listed a domain for reasons that were inconsistent with his published listing criteria. The other case was Exactis vs. MAPS in federal court in Colorado, where a judge granted a T.R.O. to Exactis on the mysterious grounds that Exactis wasn't a spammer. MAPS then settled for financial reasons. That may have backfired, however, as the reaction to the suit seems to have been widespread listing of their addresses by numerous other administrators in reaction to the suit. One employee told me that well after the suit was over, she was still experiencing significant difficulty in getting her mail delivered anywhere.

 

Sexual Harassment

There have been a number of suits against employers by employees who allege that failing to block pornography created a hostile work environment. In Minnesota, librarians sued over the absence of anti-porn Web filtering on library computers. One current case involves a woman suing her employer for failing to implement filters and permitting porn to reach her work station.

 

In April, Declan McCullough of ZD Net wrote, "Porn spam could begin to crop up in sexual harassment complaints from employees offended by the material. Even if companies aren't the source of such messages, they could be liable for hefty civil fines if managers know that porn spam is a problem and don't move to address it."

 

Eugene Volokh, a professor of law at UCLA, says that the origin of the e-mail doesn't matter. "Just as an employer has a duty to protect from patrons and other people - like the (delivery) guy who fondles a secretary - there's a good theory saying a company has a duty to filter (offensive e-mail) even if the employees are being harassed entirely from far outside the company walls," Volokh said. "If the employer is reasonably capable of filtering the material, and if it doesn't do that, it would be held liable."

 

Diana Johnson, an attorney with the Equal Employment Opportunity Commission, agreed that employers could be liable if they receive complaints from employees about porn spam and fail to act on them. Some experts have even raised the possibility that a supervisor receiving porn spam and hitting delete instead of complaining to the I.T. department could be sufficient to show that the company was guilty of creating a hostile work environment.

 

Similar concerns were raised in an article by Jennifer Beauprez in the December 22, 2002 Denver Post. Joyce Graff, a Gartner Group analyst, said in the article, "Companies risk litigation if such spam offends workers." A case in point is a $2.2 million Chevron settlement of a 1995 lawsuit filed by four workers. Graff is also aware of more recent threatened cases dealing with porn spam.

 

And the EEOC ruled in favor of the Minnesota librarians.

 

 

 

Charles Oriez has an MS-CIS from the University of Denver and writes and speaks on e-mail issues in the Denver area.

 


 [KQL1]Most will not know who Declan is?


Spam related litigation

 

This is the last in of a series of articles on spam that have appeared in recent issues of Information Executive.

 

Spam in the Courtroom

 

By Charles Oriez

 

Microsoft

On June 16 and 17, Microsoft filed 15 anti-spam lawsuits in various courts in the United States and the United Kingdom. They claimed, among other things, that spammers had forged MSN and Hotmail addresses on some of their spam, used domain names without permission and violated various other provisions of U.S. and U.K. law. I know from personal experience that one particular spam package so reliably forged MSN and excite.com addresses in combination that my filters were able to identify and delete those spams before they hit client inboxes based solely on that signature. The problem for MSN, of course, was that bounces from spam sent to invalid addresses would clog MSN servers.

 

None of the cases have been heard yet. It is entirely possible that at least some of the accused spammers are innocent. In fact, there is growing evidence that one of the U.K. cases targeted the wrong person, and that case may be dropped shortly. However, these spammers may find themselves spending their profits in courtrooms for years to come.

 

State efforts

About 30 states have spam-related legislation. Penalties can be up to $500 per violation. In a few cases in Washington and California, most notably Ferguson vs. FriendFinder in California, lower court judges ruled that state anti-spam laws violated the interstate commerce clause of the U.S. Constitution. In both states, the higher courts reversed and remanded the cases for further proceedings. The thinking at the higher level was that a prohibition on fraud and deceit is not an undue burden on interstate commerce, especially since in-state commerce was faced with an equal burden. The fact that spammers are generally incapable of conducting business without engaging in fraud and deceit did not weigh heavily on the minds of the various state Supreme Court justices.

 

In New York, Attorney General Elliot Spitzer went after MonsterHut, a notorious and prolific spammer. In a case that ended in complete victory for the state earlier this year, MonsterHut and its principles were enjoined from engaging in a variety of anti-consumer practices. Justice Wilkins specifically barred MonsterHut and its chief executives, from "further engaging in any of the fraudulent, deceptive and illegal acts and practices." The final judgment also required MonsterHut executives to post a bond prior to engaging in any further business in the state of New York.

 

Habeas

The Spam-fighting company Habeas conceived of the idea of including haiku, a style of poetry, in the headers of e-mail to certify that the e-mail was not spam. The haiku is copyrighted, and filtering software is trained to recognize it and pass the e-mails. Spam laws provide for penalties of a few hundred dollars in most cases. Copyright infringement could bring penalties under the DMCA upwards of $1 million.

 

Habeas filed two suits in April to enforce its copyrights and trademarks. The first suit was filed against online mortgage service Avalend and its parent company InterMark Media, alleging that the company infringed on Habeas' trademark by using Habeas' haiku in bulk e-mails to assure delivery without obtaining a valid license from Habeas. The second lawsuit, alleging breach of contract, was filed against two individuals, Dale Heller and Stan Stuchinski, alleging they conspired to send spam under Habeas' sender-warranted e-mail seal. ClickBank and its parent company Keynetics were named in the suit for running Stuchinski's affiliate program.

 

Both lawsuits were filed in the U.S. District Court in California. "The whole issue of spam and who is sending stuff is pretty murky," said Anne Mitchell, chief executive and president of Palo Alto, Calif.-based Habeas. "This is how these people are doing business on the Internet and getting away with it." In both cases, Habeas settled the suits favorably. Settlements included agreements by the companies sued that they work to cut off spammers trying to use their networks.

 

Hamidi and Intel

Kourosh Kenneth Hamidi, a former Intel employee, sent e-mails criticizing Intel's employment practices to as many as 35,000 current Intel employees.

 

Intel sued, alleging trespass to chattels, and won an injunction against Hamidi in California State Court. That injunction was recently overturned by the California Supreme Court in a 4-3 vote on the theory that Hamidi did not commit trespass because Hamidi did not damage the computers. With regard to the difference between Hamidi and other spammers, the court declared, "Nor does our holding affect the legal remedies of Internet service providers [ISPs] against senders of unsolicited commercial bulk e-mail [UCE], also known as 'spam.' (See Ferguson v. Friendfinders, Inc. (2002) 94 Cal.App.4th 1255, 1267.) A series of federal district court decisions, beginning with CompuServe, Inc. vs. Cyber Promotions, Inc. (S.D.Ohio 1997) 962 F.Supp. 1015, have approved the use of trespass to chattels as a theory of spammers' liability to ISPs, based upon evidence that the vast quantities of mail sent by spammers both overburdened the ISP's own computers and made the entire computer system harder to use for recipients, the ISP's customers (See id. at pp. 1022-1023)."

 

Interestingly, while the Court ruled that Hamidi could send the mails, the court did not enjoin Intel from using technical means to block the mail. Intel reportedly has chosen in the past not to use any filters to block incoming spam. Perhaps they now have the motivation to do so.

 

Hormel - the difference between SPAM(tm) and spam

Spam got its name from an old Monty Python script. Vikings in a diner started chanting "Spam, spam, spam," effectively drowning out the other diners who were trying to engage in meaningful conversation. Unsolicited commercial e-mail threatens to drown out meaningful communications on the Internet, so this is an apt parallel.

 

Hormel, the makers of SPAM(tm), are understandably somewhat annoyed that their product has become synonymous with a hated product on the Internet. Over the past few years, an uneasy compromise had been worked out. Anti-spam forces were careful to refer to the hated e-mails in lower case letters, and the meat product was referred to in capital letters. Anti-(e-mail) spam products such as SpamCop avoided trademark filings. But when SpamArrest attempted to file for trademark protection for its product, Hormel filed a complaint with the U.S. Office of Patents and Trademarks for trademark dilution.

 

However, it appears likely that Hormel will fail. As Robert Rosenberg described it so concisely on the SPAM-L discussion list:

 

"Trademark Rules protect a prior owner only when there is a potential of confusion due to the new trademark being for a similar product (when you get a trademark, it is only for one of 39 defined areas of commerce). SPAM(tm) (the meat product) falls into a different category than spam (Unsolicited Bulk E-mail [UBE]/Unsolicited Commercial E-mail [UCE] e-mail); there can be no confusion between the two and they can both be registered.

 

"This 'your trademark is issued for protection in a designated category' is a big bone of contention when two trademark owners fight over who can use or get a domain name (a system where all that matters is the spelling).

 

"If I were a drug company who made cocaine powder and I sold it under the trademark of Coke (its nickname) I could register the Coke name in the drug category and be the Coke Bottling Company since I package it in bottles with tops that allow pouring 'lines' for inhaling. The Coke trademark in the drink category would not preclude its name in the drug category."

 

Spammers Suing Blockers

There have been a few cases over the years of spammers suing those who were blocking their traffic. This started with Standord Wallace suing, and losing to, CompuServe. That case established the right of ISPs to block spam from their systems. More recently, Australian spammer Wayne Mansfield sued and lost after his domains were listed in various anti-spam blacklists. And currently, there is a case pending in federal court in the southern district of Florida in which the plaintiff claims that the SPEWS and Spamhaus blacklists damaged his business. Curiously, the damage that he claims occurred happened before his business was formed. There is also some doubt that the Internet provider addresses used by his organization have ever been blocked by any blacklist. The first indication of the judge's opinion of that case's likelihood of success came when the plaintiff's application for a Temporary Restraining Order (T.R.O.) while the case proceeded was denied.

 

I am aware of two exceptions to the pattern of judgments defending the rights of blacklist operators to express their opinions. One was a case overseas where the judge found that the operator had listed a domain for reasons that were inconsistent with his published listing criteria. The other case was Exactis vs. MAPS in federal court in Colorado, where a judge granted a T.R.O. to Exactis on the mysterious grounds that Exactis wasn't a spammer. MAPS then settled for financial reasons. That may have backfired, however, as the reaction to the suit seems to have been widespread listing of their addresses by numerous other administrators in reaction to the suit. One employee told me that well after the suit was over, she was still experiencing significant difficulty in getting her mail delivered anywhere.

 

Sexual Harassment

There have been a number of suits against employers by employees who allege that failing to block pornography created a hostile work environment. In Minnesota, librarians sued over the absence of anti-porn Web filtering on library computers. One current case involves a woman suing her employer for failing to implement filters and permitting porn to reach her work station.

 

In April, Declan McCullough of ZD Net wrote, "Porn spam could begin to crop up in sexual harassment complaints from employees offended by the material. Even if companies aren't the source of such messages, they could be liable for hefty civil fines if managers know that porn spam is a problem and don't move to address it."

 

Eugene Volokh, a professor of law at UCLA, says that the origin of the e-mail doesn't matter. "Just as an employer has a duty to protect from patrons and other people - like the (delivery) guy who fondles a secretary - there's a good theory saying a company has a duty to filter (offensive e-mail) even if the employees are being harassed entirely from far outside the company walls," Volokh said. "If the employer is reasonably capable of filtering the material, and if it doesn't do that, it would be held liable."

 

Diana Johnson, an attorney with the Equal Employment Opportunity Commission, agreed that employers could be liable if they receive complaints from employees about porn spam and fail to act on them. Some experts have even raised the possibility that a supervisor receiving porn spam and hitting delete instead of complaining to the I.T. department could be sufficient to show that the company was guilty of creating a hostile work environment.

 

Similar concerns were raised in an article by Jennifer Beauprez in the December 22, 2002 Denver Post. Joyce Graff, a Gartner Group analyst, said in the article, "Companies risk litigation if such spam offends workers." A case in point is a $2.2 million Chevron settlement of a 1995 lawsuit filed by four workers. Graff is also aware of more recent threatened cases dealing with porn spam.

 

And the EEOC ruled in favor of the Minnesota librarians.

 

 

 

Charles Oriez has an MS-CIS from the University of Denver and writes and speaks on e-mail issues in the Denver area.

 


 [KQL1]Most will not know who Declan is?


With more devices and mobile users accessing corporate networks, a consistent stream of security patches from software and har

Understanding Patch and Update Management:

Microsoft's Software Update Strategy

Courtesy of Michael K. Wons, Microsoft Corporation

 

Editor's note: The following article refers to a white paper. AITP members have access to that white paper at the Publications/IT Papers section of the AITP Web portal, http://www.aitp.org/. These white papers are a benefit of AITP membership and are available only to members. You will be prompted for your Web portal username and password when entering the Publications section of the AITP Web portal. If you don't remember your username or password, click on the 'Forgot User Name or Password?' link just below the log-in prompt to have the portal send you your log-in information.

 

Michael K. Wons presented this topic at the recent AITP National Conference.

 

With more devices and mobile users accessing corporate networks, a consistent stream of security patches from software and hardware vendors, expanding footprints for systems and applications, almost daily identification of new security threats, and a much more sophisticated hacking community, IT professionals face immense challenges in implementing an effective software update and security patch management strategy.

 

This white paper reviews recent security trends that exemplify the need for strong patch and update management methodologies. It also examines various initiatives within Microsoft that promote secure software through stronger development processes as well as streamlined patch and update communications and delivery mechanisms. Finally, it discusses patch and update management tools including future releases meant to simplify the overall patch and update management process.

 

Security Trends

 

According to industry analysts at Forrester Research, for example, there will be 35 million remote users by 2005 and 14 billion devices on the Internet by 2010. These interconnection paths are potentially susceptible to access by unauthorized individuals. According to the Computer Security Institute (CSI), the results of the 2002 CSI/FBI Computer Crime and Security Survey indicate that "The threat from computer crime and other information security breaches continues unabated and the financial toll is mounting."

 

Ninety percent of the CSI/FBI survey's respondents detected computer security breaches in 2002. Of those security breaches, 95 percent occurred because of poor system configuration. About 85 percent of the survey's participants detected viruses even though most had deployed firewalls (98 percent) and anti-virus technology (99 percent). These attacks on IT infrastructures take many forms, including theft of proprietary information, financial fraud, worms, viruses and net abuse by employees.

 

According to the CERT Coordination Center, a center of Internet security expertise located at Carnegie Mellon University, "Most intrusions result from exploitation of known vulnerabilities, configuration errors or virus attacks where counter measures were available, including most major Internet worm/virus events. Countermeasures are available for most exploited vulnerabilities, but are they deployed? For systems and networks impacted by these events, the answer is generally 'no' or 'not consistently.'"

 

For example, Forrester Research recently observed that for nine recent security exploits affecting Microsoft environments, on average, software patches were available weeks or months in advance of the worm/virus event.

 

The Cost of Vulnerable Corporate Assets

 

CERT calculates the financial damage from these security intrusions worldwide at around $15 billion annually. Of the 90 percent of CSI/FBI survey respondents detecting computer security breaches within the last year, 80 percent acknowledged financial losses. Forty-four percent - those companies that could quantify the loss - reported $456 million in losses. With so much at stake, security requires a commitment of resources - financial, human and technological - to an enterprise-wide program.

 

Ensuring that the latest software updates, particularly security patches, are applied consistently across the enterprise - small, medium, or large - has become an increasingly important part of that enterprise-wide system management and security program.

 

Protecting the IT Infrastructure

 

Security management refers to what an organization or IT department can do operationally to manage and mitigate risk across the computing environment. Increasingly, improving security means improving systems management. Consistent, repeatable processes, reliable auditing and reporting against policy, and effective change control can drastically reduce the level of uncertainty and risk throughout the IT infrastructure. And, as the security trends discussed previously indicate, an effective security management strategy must ensure that software remains up-to-date and as fully protected as possible from worms, viruses and other information security breaches.

 

By implementing an effective security management strategy, organizations reap the following business benefits:

 

-Reduced downtime and costs associated with non-availability of systems and applications

-Reduced labor costs associated with inefficient security update deployment

-Reduced data loss due to destructive viruses or information security breaches

-Increased protection of intellectual property

 

Microsoft, through a variety of security initiatives, offers products, resources, prescriptive guidance, training and partners designed to help customers keep their IT infrastructures healthy and to enjoy the benefits and peace of mind a secure computing environment brings.

 

Trustworthy Computing Frames Microsoft's Security Initiatives

 

Microsoft's Trustworthy Computing initiative, announced by Bill Gates in January of 2002, is a long-term initiative for the company focusing on four key tenets: security, privacy, reliability and business integrity.

 

The Security effort is driving toward the following:

-Improve and simplify the patching experience to help its customers keep all of their systems protected and up-to-date

-Provide security guidance to help customers deploy and operate Microsoft products as securely as possible

-Innovate on safety technologies that will make Windows-based computers more resilient to attack, even when patches are not installed

-Improve the quality of software through the Trustworthy Computing Development Process, to reduce vulnerabilities before the software ships

 

Please visit http://www.microsoft.com/security for more information.

 


Executive Director?s Report

Executive Director's Report

 

As we enter the new year, AITP members may pause briefly and reflect on a year of significant challenges and accomplishments and look toward the future. The actions of 2003 have laid the groundwork for further association growth. Two key accomplishments are revitalized relations with chapters and the development of content and information that members can use to advance their careers and profession. The board has expanded member benefits while displaying strong fiduciary and fiscal responsibility.

Let's look back:

  • Information Executive/Nanosecond has been completely revised with expanded content that keeps members abreast of IT trends and issues.

  • The Web site has been converted into a true portal with greater content that includes topical white papers and discussion forums.

  • Communications - utilizing expanded electronic media - have improved.

  • A focus has been placed on the important role of chapters in networking, content and member development.

As we roll into 2004, more initiatives can be expected:

  • Development of partnerships is high on the agenda. These will complement the partnerships with the Gartner Group and Robert Half International. We'll have more details on these. No longer can an organization operate in a vacuum. Meaningful relationships must be developed. Look for more that will reap benefits for members.

  • Chapter services and relations will be expanded. This can include assisting chapters in providing greater content for meetings.

  • The Web portal will continue to grow; it is a work in progress.

  • Content improvements in seminars, conferences, etc. will be a focus. Providing members with knowledge is a prime function of the association.

We wish you a healthy and successful 2004. Your association shall be a contributor to that.

 

Ernie Stewart 

AITP Executive Director

 


Inside AITP

January/February 2003 - Information Executive

President's Message

 

 

My, how 2003 flew by. It is now early January and this will be my last column as your association president. It has been an eventful year for me and for our association. It has been my honor and privilege to serve as your 2003 association president and it has certainly been "A Year of Personal Growth and Professional Development" for me.

 

I have decided to use as my last column a reprint of The Association President's Report to the Members. This report is contained in the 2003 Annual Report to the Members, which is now posted on our Web portal.

 

To my AITP colleagues and friends, I wish you all well, and to Sam Luke, our 2004 president, I say, "Take it away Sammy."

 

When I became your president at the beginning of this year I chose as a theme, "A year of personal growth and professional development." I chose it because I believe that it speaks to the primary value of membership in our association. As an association leader I have often heard the question, "What do I get for my $80?" The one answer to that question that dwarfs all others is that, as a member, you get a structure and a framework that provides you with the means to grow as a person and develop skills that you would not be able to develop on the job.

 

I established five objectives for the year:

 

  • Develop and manage an organizational structure that works effectively to carry out our mission
  • Enhance the management of our financial resources
  • Oversee the roll-out of the new AITP Web portal
  • Improve the communications among leaders at all levels of the association
  • Turn around our membership decline

 

In order to carry out the first objective, I introduced a new management structure. Department charges were written, committees were developed and committee charges were prepared. An association board member was named to head each department as follows:

 

            Events - Kevin Jetton

            Membership - Mary Reager

            Communications - Mark Gilfand

            Marketing/Planning - Craig Kennedy

            Advocacy - Beth Pirrie

            Governance - Jerry Buckland

 

I worked closely with my fellow officers and the finance committee to assure that we were on the right track regarding our fiduciary responsibilities and I'm pleased to say that we have done good work this year. Much of the credit for our success rests with your 2003 secretary and treasurer, Dr. Brian Reithel, who provided many more details in his portion of this report.

 

I am very pleased to report to you that through some very fine work by our communications department, headed by Mark Gilfand, our new Web portal became a reality in July.

 

In order to improve communications with region and chapter leaders and the membership at large, surveys were developed and the results were analyzed at the summer board meeting in Chicago. Conference calls with region and chapter leaders are planned to improve communications. We hope to complete these calls and draw additional input from these leaders by the end of November.

 

Regrettably we have not yet turned around our membership decline, but I am confident that our accomplishments this year have laid the foundation for growth in the very near future.

 

In 2003, we've had a great team made up of some very dedicated volunteers and a fine headquarters staff. However, to effect a turnaround in membership in the near future, it will take the efforts of every member of the association at every level of the organization. Theodore Roosevelt once said:

 

"The credit belongs to the man who is actually in the arena - whose face is marred by dust and sweat and blood; who strives
valiantly; who errs and comes short again and again, who knows the great enthusiasms, the great devotions, and spends
himself in a worthy cause; who, at best, knows the triumph of high achievement; and who, at the worst, if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who know neither victory nor defeat."

 

So, please, do not be one of  "those cold and timid souls who know neither victory nor defeat." Get involved in 2004. If you are a region leader seek an association office. If you are a chapter leader seek a regional leadership position. If you are a member who has never sought a chapter leadership position - do so - because it is in accepting these leadership positions that you get the real value of association membership.

                                                                                                           

In conclusion, I would like to thank the 2003 officers, board of directors, committee chairs, committee members and headquarters staff for all their hard work. You have my undying gratitude.

 

George R. Koscho, CDP

2003 AITP Association President

"A Year of Personal Growth and Professional Development"

 

 

 

A Special Message from the Incoming AITP President

 

 

 

Greetings fellow members,

 

Your 2004 Board and Officers began organizing back in October at the annual meetings in St. Louis. I am very impressed with our team and the dedication shown to revise some goals and the way we do things. With only a few delays caused by the holidays, we are set to give a huge effort to work harder and smarter for all of AITP.

 

We ask for your faith and trust and we welcome your participation to guide us in our work for effective operations and building value for members. We have no theme for the year as yet and may never settle on one, but your entire leadership has the foremost goal of nurturing and increasing member benefits with true value.

 

Offerings to make members' work lives easier, more economical and more satisfying, while adding personal growth are the highlights of our daily efforts for a better AITP. Daily? Yes, some days there will be fewer minutes available, but your entire leadership will have thoughts and efforts toward AITP daily.

 

I would be remiss in not thanking the 2003 President George Koscho and his team. It was a difficult year. In fact, thanks to all the participants in leadership over the past years. I know everyone tried their best to provide AITP with their best efforts and intentions. None of the recent past administrations could boast of any overall success, but we have to commend their efforts and intentions.

 

Thanks all for the dedication and loyalty and more commitment for 2004. In December, we hope to report to all members that we have made significant improvements in operations and have successfully changed and accomplished much to satisfy the need for meaningful member benefits.

 

May the New Year bring us all the blessings we need to be happy with the progress that will be made.

 

Most sincerely,

 

Sam Luke

2004 AITP President

 

 

 


 

Welcome New AITP Members!

The following members joined AITP between 9/1/2003 and 10/31/2003.

 

 

00 - At Large Region

 

Region 00 Individual Members

Francis O. Dafe, MCSE, CCIE, OCP

Mark J. Helm

Julio C. Ramos

 

International Member

Paul Moore

 

01 - Southwestern Region

 

Region 01 Individual Members

Patrick R. Coughlin, CNA, MCP, MCSE

 

Las Vegas Chapter

Jerry Chang

Rick Virmani

 

Phoenix

Kristina Perkins

 

San Diego

Steven K. Cobb

Tina R. Harris

Randall S. Stage

Stanley Suder, MCP, A+

 

02 - Northwestern Region

 

Region 02 Individual Members

Anthony J. De Leon

 

Anchorage Chapter

Janice Blanchard

Penny L. Bush

William W. Lidster

Jay A. Lynch

John H. Osgood

Michael Parker

Cheryl L. Ploegstra

Mark T. Tanguay

 

Central Idaho Chapter

Elizabeth L. Lawlor

 

Greater San Jose

Gregory H. Morawietz

 

Honolulu

James W. Blankenship, CCP

Jason Lee Halsey

Paul M. Henkels

Johnny Lau

John H. Nichols

Layne S. Okumura

Steve Robertson

Edward R. Souza

Laurie E. Tenzer

Eric Kawika Thompson

William A. Tyler

 

Puget Sound Chapter

Dhana SK Vajja

 

03 - South Central Region

 

Austin

Gary Cowsert

 

Big Country Chapter

Jim S. Barton

Holle S. England

Debbie E. Karl

 

Dallas

Gary G. Badger

Patrick Dial

Alan Kirk

Theodore J. Layne

Charles A. Moncrief

Jason R. Moye

 

Houston Chapter

Jason Bodie

Jeanette M. Conner

Michael I. Daniel

David T. Dean

Michael L. DeForke

BJ Farmer

Ronald W. Freeman

John D. Fritz, MCP

Sean M. Halloran

Marlene R. King

Roberta Kowalishin

Luis A. Maris, OCPIAD, OFD 6/6i

Roger Mills

Neelu Modali

Paul D. Patterson

Darell E. Rodgers

Rick Sline

 

Jackson Chapter

Anthony P. Ammeter

Darry Hardy, PhD

Jack Harper, CCP

Tangela Harrion

Clark Love

John E. Neal, Jr.

Michael J. Patrizzi

Daryl Smith

 

New Orleans Chapter

Jerrold L. Beard

Richard P. Feemster, Jr.

Kevin M. Fernandez

Terry Verigan

 

Oklahoma City

Matthew T. Green, ACP

Jerry Ward, PMP, CDP

 

Ouachita Valley

Sherri M. Taylor

 

Paso del Norte

Beth Auza

Timothy S. Morse

J. Antonio Rico

Rocky Vanmali

Ali M. Zayed

 

San Antonio Chapter

Stephen S. Black, MCP

Maria G. Trevino, CNE

 

04 - Central Region

 

Ak-Sar-Ben

Richard D. Gemeinhardt

Dale A. Ratliff, II

John A. Sautter

Michael L. Shonka

Kathleen M. Spier

Scott W. Theobald

 

Central Dakota

David L. Anderson

Sarah DePriest

Bruce Fuerstenberg

David H. Johnson

Ronald Klose

Travis Rossow

Paul Ryba

Della Thorsness

 

Cornhusker Chapter

Adam J. Beggs

Lloyd L. Cornell

Don L. Marti

 

Kansas City

Dale Creed

Frank E. Fuss

 

Mile High

Dennis W. Brooks

David Carpenter

Mark A. Gibson

Jerold P. Shannon

 

Sioux Empire

Dave A. Geiver

 

Southwest Missouri

Rob Hornberger

James Mohan

Jay C. Spangler

 

Univ of Nebraska Student Chapter

Timothy D. Hanley

 

05 - Pacesetter Region

 

Capitol

Wayne Rovey

 

Illowa Chapter

Carolyn H. Leutwyler

 

Milwaukee Chapter

Philip J. Chmielewski

Donald W. Clary

Jamie Wong

 

Northeastern Wisconsin

Jill M. Biddinger

Matthew J. Bingham

Doug Bowhousen

Guy DeShaney

Susan L. Disterhaft

Patrice Falardeau

Chris A. Galica

Mark J. Hembel

Heidi Kalk

Becky Lehman

Melissa W. Lemkuil

Ed Luck

Ken Lulloff

Carrie A. Montag

Patrick Normoyl

Troy L. Patterson

Jennifer D. Polzin

William A. Schmidt

Dan L. Schultz

Julie L. Weyenberg

David P. Youngberg

 

Sheboygan Chapter

Trevor L. Wheeler

 

Southern Wisconsin Chapter

Andrew L. Driscoll, MCP, MCSA, MCSE, CNA

 

St. Louis Chapter

Diane C. Davis

Vern Goode

Lynn M. Jacobs

Queanna J. Jones, MCSE, MCP, MCP+I

Frederick T. Luhrs

Dennis J. Mann, A+, NCI+

Wayne R. Muehlenbeck

Walter W. Pruitt

 

Windy City

Ruth E. Andersen

Stephen M. Bauer

John M. Braly

John R. Dreyer

Steve T. Duke

Randy Falkenrath

Timothy M. Gillespie

Scott D. Herr

Arthur W. Huenecke

Alberto Jimenez

Frederick C. Johnson

Oliver J. Lisauskas

Susan Lang Melidosian, WBE

Mary J. Neville

Jose Philip, Ph.D

Jeffrey B. Ridge

Leo Rodriguez

Gerald Staudt

Jill S. Swanson

Elizabeth A. Tobison

Jack Wachowiak

Robert Wheeler

 

Wisconsin River Valley

Lucy M. Hoerter

Rakesh Narayan

 

07 - Southern Hospitality Region

 

Atlanta

Robert Hubbell

Robert E. Hudock

Alfred Studwell

 

Central Florida Chapter

Eduardo R. Fernandez

 

Charleston Chapter

William P. Bowers

Larry D. Smith

 

Jacksonville

Larry Levy, MCSE

 

Miami

Lonnie H. Maier

 

Nashville Chapter

Tracy L. Arrington

Richard L. Booth

Robert H. Claxton

Michael S. Lurty

Cary Wymer

 

North-Central Florida

William E. Mattson

Sandy Trapp

 

Polk County

Mark A. Rupert

 

Puerto Rico Chapter

Jossue A. Reyes

 

Southwest Florida

George M. English

 

Tampa Chapter

Peter Kent

 

09 - Heart of AITP Region

 

Greater Evansville Chapter

Michael L. Knight

Ralph E. Plunkett, CAAS

 

Southwestern Michigan Chapter

Robert A. Nally, CSQE

 

Western Michigan

James E. Lindsey

Robert S. Williams

 

11 - Middle Atlantic Region

 

Region 11 Individual Members

Robert M. Lawrence

 

Baltimore Chapter

Samuel A. Ejiaku, MCSE, CCNA

Randy Javins

Steve M. Lazzaro

Myles A. Vogel

 

College Park Chapter

Hinsley W. Smith

 

Dulles Corridor

Richard B. Minthorne

 

Lehigh Valley

William H. Stahl

 

Montgomery County

Renee Drobish

Deborah A. Polatty

 

Philadelphia

Anna Colosi

 

Washington

Nancy S. Herdrich

 

13 - Empire Region

 

Boston Chapter

Lisa J. Covais

Ellen Palmquist

 

Long Island

Ken Ballou

Thomas E. Boylan

Theresa A. Bradham

Clare A. Cunniffe

Kevin M. Holmgren

Bernard Klopfer

Karen E. Kontos

Jeffrey P. Krieger

Frank McGarrigal

Jill L. Motta

Lorna D. Paine

Madhu Reddy

Carolyn Regan

Wanda Roldan

Don Terrone

George K. Venedikian

Mary V. Villani

Daniel J. Viola

 

New York Chapter

Thomas M. Morgan

 

South Jersey

Daniel Boris

 

18 - Leadership Region

 

Region 18 Individual Members

Tonia R. Faison

 

Akron

Earl M. Rodd

 

Charlotte

Andy W. Kerestes

 

Cleveland Chapter

Matthew J. Previts

 

Columbus

Rowland J. Davis

Kevin L. Gibson

Yves K. Gollo, CCNA,MCSE,CCDA,A+

 

Greater Wheeling

Michael E. Barth

Scott M. Millard

 

Pittsburgh

Rob Sickler

Deborah E. Tresnan

 

Research Triangle

Ahmad Shabon

Alan K. Tope

 

Richmond

Glenn S. Dardick

Charles K. Davis

Joelle Rowley

William A. Stewart

 


 

Welcome Back to Our Renewing AITP Members!

The following renewed their AITP membership between 9/1/2003 and 10/31/2003

 

 

00 - At Large Region

 

Region 00 Individual Members

John F. Clark, MBA

Mark Liptok

Keith Scott

Peter Simis

 

01 - Southwestern Region

 

California Southland Chapter

Melvin E. Hudson, CSP, CDP

 

Las Vegas Chapter

Loren C. Miller, Sr.

 

Long Beach

David S. Ortiz

 

Los Angeles

Carole Morton

Linda T. Taylor, CQA, CCP

 

Phoenix

Diana Crowell

John Eric Thomas, CDP

 

San Diego

Joseph Cohen

Amy T. Moser

Nanci L. Porter

William R. Ryan, CDP, CCP

Ron Scholz

Jean Timmons, CDP

 

02 - Northwestern Region

 

Region 02 Individual Members

Mary A. Gatzkiewicz, CDP

 

Anchorage Chapter

Charles S. Balog

Elizabeth K. Fread

Thomas J. Henehan

Dennis D. Howard

Ben Iris

Dick Jablonowski

Robert B. Lapham

William W. Peterson, CDP, CSP

Andrew C. Warford

Sharon L. White

Albert J. Whitehead

 

Central Idaho Chapter

Gary G. Haar

Connie L. Spofford

Rob Spofford, CDP

 

Central Valley Chapter

Robert J. Hambrick

 

Eugene Chapter

Linda L. Loft

E. Gladys Norman, CDP

 

Evergreen

Robbin Boston, CDP

Jillian H. Chapin

Kim R. Fischer, CDP

Byron L. Thom

 

Greater San Jose

Charles M. Tang

 

Honolulu

Rhoda A. Fong

Tam Franco

Paul I. Kamei

Sandra Lai

Brian Malanaphy

Robert Nehmad

Celeste A. Rogers, CDP

Patrick S. Tsuji

 

Puget Sound Chapter

David A. Feinberg, CDP

Micheal D. Smith

 

03 - South Central Region

 

Region 03 Individual Members

Paula D. Ruby

Frances B. Voyles

 

Acadiana

Turney L. Foreman

Alan F. Kiesel, CDP

Joe W. Werger

 

Ark-La-Tex Chapter

William M. Bell, Jr.

 

Austin

William E. Carter

William R. Finney, CDP

James M. Shaw, Jr., MS, CCP

James L. Weatherby, Jr.

 

Baton Rouge

Kathleen H. Talmadge, CCP

Cherie R. Taylor

 

Big Country Chapter

Jonathan M. Carlton

Felton L. Gilmore

Sandy J. Kinman

Mike McDonald, CDP

Linda Miller

Jerry W. Peters

William G. Raines

Jackie E. Rainey

Joe E. Rocco

Cindy A. Rodriguez

Constance I. Shafer

Wayne E. Smith

David E. Stovall

Chris R. Thibault, CCP

Dwight P. Waller

 

Dallas

Craig P. Bowie

Marvin A. Cox

Bevard E. Hargrave

Larry A. Keller

Phyllis Slaughter

Brian S. Spoon

 

Golden Spread Chapter

Neal R. Denison, Jr.

Robert P. Garrett

 

Houston Chapter

Mr. Ernie Dries, Jr.

George C. Fowler

Martha Haverstick

Herbert F. Rebhun, PhD., CDP

Thomas Scott Rockenstein

Martin S. Rothenberg

Michelle H. Siwierka

 

Jackson Chapter

Wayne Ashcraft

Brian K. Bowers

Danny A. Drake

William A. Hailey

Roderic C. Jones, CDP

Kenneth McCardle

Mickey J. Nugent

Kevin Pauli

Mary P. Robinson, CDP, CSP

Tammy W. Smith

Ronald E. Washington

 

New Orleans Chapter

Lou Champagne

Peter V. Mackey

Ronald D. Mills, MCSE

 

Ouachita Valley

Michael W. Green, CDP

 

Paso del Norte

Rafael Adame

Shaun H. Cooper

Danny Dominguez

Victor Fernandez

Norma Grijalva

Piyasat Nilkaew

Jim Pulliam

Lois Rybolt

Richard Tisdale

 

San Antonio Chapter

Charlie Jackson

Carol J. Jeffries, PhD.

Tim L. Moranz

Morris G. Ragan

Ray E. Walls

Lester R. Wenkel, CSP, CCP

 

04 - Central Region

 

Region 04 Individual Members

Robert Goulding

Alonzo Hall, III

Susan McCormick

 

Ak-Sar-Ben

Robert L. Ackley, CDP

John H. Bezy, III

Larry E. Clawson

Pranab K. Ghosh

Lloyd Hasche

Scott L. Pettit

Mark A. Roth

Lisa N. Wolford

 

Big Soo

Edward W. Bohlman

Chad W. Fengel

 

Central Dakota

Jason Brandvold

Sandra Denis

Marlys Jangula

Michael J. Kraft

Stacey J. Poffenberger

Lyle Ripplinger

Jeremy W. Rush

Esther M. Rygg

Don Traiser

Edward Weigel

 

Cornhusker Chapter

Corey A. Becker

Regina A. Blazek

Jacklyne Duggan

Gary Hendrix

James R. Longman

David E. Mannering

Robert M. McCollough

Steven Nast

Mary Reager

Dan E. Rieker

Tom L. Robertson, CSP

Dorothy M. Westphal

 

Kansas City

Timothy W. Gillock

Devena M. Singleton

 

Mile High

Robert R. Baldwin

David N. Bushnell

Donald A. Carpenter

W. William Gillette, CDP

Chad C. Grabow, PhD.

Cammy L. Luke-Johnson

Elaine W. Miller

John T. Powers

Randy D. Rupert

Margaret K. Wolf, CSP, CDE

 

Northwest

John D. Bain

Robin M. Clifton

David Engler

Kenneth A. Erickson

Lynne M. John

Gregg E. Wincell

Leon Wittmer

Gary Yoshimoto

 

Sioux Empire

Selma M. Dunham

Dana M. Hagen

 

Southern Colorado Chapter

Phyllis C. DeLaCruz

R. Dale Escue

Burnie Legette

Jerome C. Schaefer

 

Southwest Missouri

John P. Ford, III

Bernard S. Gerwel

David Meinert

Sherry Montileone

Terry Troxell

Bill Whitworth

 

Wichita--The Air Capitol

Darin Hecht

June E. Huie

Adam T. Tripp

James Wenger

 

05 - Pacesetter Region

 

Capitol

Laszlo Acs

Ward W. Edwards

Edmund F. Gaffney, Jr., CDP

John J. Pohlman

 

Central Illinois

Elizabeth F. Brune, CDP

Barbara K. Meissner

 

Illowa Chapter

Robert A. Hannah

Elwood K. Hill, Jr.

Jacqueline Vetter

Joseph L. White

Bob Wrage

 

Milwaukee Chapter

Robert Brzycki

Anton L. Oberjat

Ruyayeem Rashid

Wolfhart K. Schubach

 

Northeastern Wisconsin

Dan Allensworth

Maggie Beard

Harold R. Brown, Jr., CSP

John Cook

John W. Council, CDP

Chad E. Davis

Ron J. DeAngelo

Susan E. Dorak

Chad S. Dorton

Steven M. Femal

Cody Flanagan

Douglas R. Fritsch

Mark A. Glaeser

Rick Griesser

Patricia Hoyer

Beverly J. Kargus

Michael J. Knuth

Kevin R. Kons

Michael P. Kuchenberg

Don LeGrave

Tracey R. Luka

Kurt R. May

Laurie J. McNicoll

Michael S. Michalski

Chris Nimmer, FLMI

Jerry A. Opsahl

Fred Pennings

James G. Polacarz

Brian D. Pritzl

Joe Rosenfield

Edward A. Ruffolo

Cal L. Siegrist

Kyle R. Thomas

Nick A. Tseffos

Jeffrey L. Verhagen

Wayne A. Wichlacz

 

Racine-Kenosha Chapter

Lee A. Kadel

Joseph A. Shore

 

Sheboygan Chapter

Diane H. Cykana

Perry Fritz

Shelly K. Weidig

 

Southern Wisconsin Chapter

Kathleen M. Kelm

 

St. Louis Chapter

Alan D. Ayers

Richard E. Curtis, Jr.

Christine Leja, CDP

 

Twin City Chapter

Asad Alsader, CDP, CCP

Mike Bender

Justin A. Bowling

Catherine Clary, CDP

Mary I. Harris

Marc R. Herren

Donald F. Lutz, CDP, CCP

Beth Pearsall, CDP

Eric D. Reichter

Tammy J. Van Egtern, CDP, CSP

 

Windy City

William R. Baker

Neil Banoff

Thomas Buehler

Perry H. Cliburn

Tom Dadko

Paul F. Dittmann

William P. Gallik

Doris Gronseth

Ken Hunt

Marguerite McCarthy

David J. Nyman

Richard E. Pawlicki, CCP

Denise Tate

Karen A. Wilson

Charles R. Winer, CCP, CDP

Allen F. Zurek

 

Wisconsin River Valley

John A. Beck

Mark W. Ennis, CDP

Donna Henneman

Patricia A. Lepak

Eng Kwee Ng

Wayne Orthwein

Rod Szymanski

Sherrilee Wallerman

Denise M. Wilke

 

07 - Southern Hospitality Region

 

Region 07 Individual Members

Paul A. Seibert, PhD., CCP

 

Atlanta

Steven R. Brooks, CNA

Wyatt H. Davis

Wayne Edwards

Dana Harvey

Nancy J. Sherron

 

Birmingham Chapter

James B. Borders, Jr.

Wester A. Gray

Steven L. Romine

Paul B. Stewart

 

Central Florida Chapter

Donald S. Brown

Sandra C. Brown

Jeff Thiel

 

Charleston Chapter

Melody Donlin

Frederic A. Leclerc

Helene M. Topping

David R. Wiley

 

Chattahoochee Valley

David Chaplin

Doyle R. Hatfield, CDP

 

Chattanooga Chapter

Jim Golden

Michael L. Rogers

Wayne L. Starr

 

CSRA

Patricia L. Cook

James Evan Eldridge

 

Jacksonville

Robert A. Cimon

Colleen Cornelius

Michael J. Munn

Randall N. Smith

 

Miami

Mark Coopersmith

 

Middle Georgia Chapter

Michael D. Clance

 

Nashville Chapter

Mike Eischen

Frederick V. Evans

Ella M. McGill

Marsha R. Williams, CDP

Donna Womack

 

North-Central Florida

George T. Arola

Jean Clark

Thomas J. Gumber

Donna S. McCraw

John E. Tucker

 

Polk County

Kathryn D. Eberle

Bill McClellan

Mary S. McLeod

Rodney D. Nickerson

Larry B. Renshaw, CDP

 

Southwest Florida

Sheila Gurr

David A. Rice

 

Tampa Chapter

Sue C. Lignell

Gregory P. Norris, CSP

 

09 - Heart of AITP Region

 

Region 09 Individual Members

John Maniotes

 

Central Michigan

Raymond M. Wawro, CDP

 

Detroit

Ed Abbott, CDP

Samuel Abraham

David C. Brown, CDP

William J. Vollano, Jr.

 

Greater Evansville Chapter

Marvin Albin

Niles C. Besing

Jana Laufer

James W. Ralph

Becky J. Sandgren

Todd Treadway

 

Louisville

Judith A. Hassfurder

 

Southwestern Michigan Chapter

Karl Bamberger

 

Western Michigan

Robert Bonnell

Douglas J. Lindhout, CNA, CNE, MCNE

Rick Visser

 

11 - Middle Atlantic Region

 

Region 11 Individual Members

Loren K. Rhodes

 

Baltimore Chapter

Spencer Carter, Jr.

Gilbert N. Charlton

John L. Eckenrode, CDP, CSP

Giselle L. Green

Alfred J. Hilditch, CDP, CSP

Ira P. Jaslow

John F. Liedlich, CCP

Glenn O. McCalley, CDP

John O'Neill, CDP

Carroll P. Tignall, Jr., CDP

Chimaraoke O. Ugah

 

Dulles Corridor

Phyllis R. Hoffmann

 

Lehigh Valley

Karen L. Lehr

Malcolm L. Singerman

Thomas J. Walsh, CDP

 

Montgomery County

David Gerhard

Linda T. McGregor

Richard L. Sands, CCP, OCP

Charles F. Wise

 

Northern Virginia

Barbara E. Burton

Charles Lowe

Mary F. Mulvaney

 

Penn-York Chapter

William W. Pistner

David Prince

 

Pocono Northeast

Debra Smarkusky

 

Potomac Chapter

Jeffrey D. Pullen

 

Schuylkill Valley

Donna M. Rusinko

 

Washington

Dick Davies

Richard L. Hooper

Bernard F. Koelsch

Rhonda M. McIntyre Malone

Alicia Barrett Staley

 

York-Lancaster

Kurt W. Chillas

Mike Doerr

Alan Yottey

 

13 - Empire Region

 

Boston Chapter

Guy N. Lentini

Michael R. Perkins

 

Elmira Area

Joan E. Stevens

 

Garden State

Douglas A. Hobby, CDP

 

Hudson-Mohawk

Michael G. Bonney

 

Long Island

John J. Brennan

Jeanine A. Buxton

Gerald J. Foley, Jr.

Carol A. Holmes

Ronald Kertyzak

Bernard J. Morrison

Larry T. O'Rourke

Albert R. Poggi

Carol Lynn Savage

Scott C. Smith

Jeffrey Weissman

 

New York Chapter

Stan Monsowitz

David M. Schwartz

Myron Teichman

Theodore L. Valand

 

Rochester

Timothy J. Kessler

 

South Jersey

Charlene Yanchik

 

Southern Connecticut Chapter

Lorne T. McLachlan, CDP

Bruce J. Simons, CSP

Michael Vinisko

 

Southern New England Chapter

Manuel E. DaRosa

Wendy S. Schmidle

James Souza

 

18 - Leadership Region

 

Region 18 Individual Members

Franklin P. O'Byrne

 

Akron

Mark Cartwright

David P. Chema

Carol Hosier

Brian W. Miller

Al Neifert

Jacqueline M. Roth

Barbara Shaver

 

Columbus

Clifford D. Myszko

David K. Yeager

 

Dayton

Carolyn J. Hannah

 

Greater Canton Chapter

Robert D. McAndrew, CDP

 

Greater Wheeling

Patricia M. Fast

Richard A. Harrold

 

Hampton Roads Chapter

Donna K. Kolarik

Mayes D. Mathews

Mary S. Trude

Christopher P. Wendling

 

Kanawha Valley Chapter

Richard R. East

Christopher E. Joseph

 

Northeastern Ohio

Elisabeth Forman

Mary Kay Gersin

 

Pittsburgh

Lawrence A. Deckenbaugh, CDP

Richard W. Land

Laurie J. Razumic-Rushin

Carla Ryba

Les P. Schreiber

Philip G. Svesnik

 

Research Triangle

Candace K. Jones

David S. McKenney, CSP

Michael T. Roberson

Philip J. Scott, CCP

 

Richmond

Charlie Beck

Carlisle Branch

David L. Buchin

Catherine C. Dennison

Craig Kennedy

Godfrey T. Pinn, Sr.

Robert J. Rappold, III

Frank J. Shortall, Jr.

Kenneth W. Sledd, CDP

Theodore W. Woods

 

Roanoke Chapter

George R. Brogan, Jr.

Lewis Young, PhD., CDP

 

Tarheel Chapter

Richard Lance Kull, CDP

Mary R. Lind

Allen C. Ward


Association News

SPOTLIGHT ON A MEMBER

SPOTLIGHT ON A MEMBER


Heimann


Bob Heimann - One of the "Good Guys"

 

By Larry Schmitz, CCP, CMC

 

 

Bob Heimann is vice president of Information Services at The Boldt Company in Appleton, Wisconsin. Engineering News-Record ranked Boldt the 52nd largest At-Risk Construction Manager and the 104th largest general contractor in the United States. When I interviewed Bob for this story - even though I've known him for more than 20 years - I gained new insights into the man, his AITP dedication and what makes him tick. I believe you will find his story motivating and interesting.

 

Here is that interview:

 

What made you go into IT in the first place?

Bob: When I was in high school back in 1970, the guidance counselor was promoting going into computers as an area of new job opportunities. I had wanted to be a chiropractor but my father passed away when I was 14 and there was no money available for an extensive education so I went to Fox Valley Technical College and got my associate's degree in computer programming in 1973.

 

What was your career path after college?

 

Bob: I started as the second data processing employee at Boldt Company working as a computer operator/programmer and have worked there my whole career. As the company grew, so did my job opportunities. Currently, I am vice president of Information Services.

 

When did you get involved with AITP (DPMA) and how?

 

Bob: Shortly after I joined Boldt, Clark Safford, my boss at the time, started bringing me along to DPMA meetings. I was impressed with the people I met and the knowledge they possessed about this new field of data processing. Most were almost self-taught in those days because everything was so new and there was little formal education available in this field. Much of the education we received was through the DPMA meetings and conferences. And while there is certainly plenty of formal education available today, I believe some of the best things we learn today are still through our AITP meetings and the networking that results from our membership in AITP.

 

You've held a lot of different positions in AITP over your career. What were they, and which were most rewarding?

 

Bob: As I said, I've been attending meetings since the early 70s and finally became a member in 1980. Then in 1985, I was elected to the chapter board. I was given bylaws, which were a real mess but we got that straightened out. Then I moved up to treasurer, then vice president and finally president. I also served as chapter liaison and as co-chair of the '89 regional conference. (Editorial note: Bob and his co-chair, George Schmidbauer, were awarded the first ever Outstanding Member Award for their efforts in the 1989 Region 5 Conference.)

 

Then I came back on board in 2000 to take over membership. I have always been involved in membership in one way or another. A chapter's success relies on its ability to attract new members and, most importantly, to retain the members they already have. I guess I have always had a real passion about making that happen. That is why I have stayed so involved, either on the board or behind the scenes.

 

As far as which activities were most rewarding, I guess I would have to say the Region 5 Conference and my role in building our membership. The Region Conference was a terrific experience in terms of seeing a whole bunch of our chapter members coming together and working their butts off as a team to make the 1989 Region 5 Conference the most successful in recent history.

 

Our membership growth and our retention rate are things I am especially proud of. Even though our chapter geography doesn't have a city of more than 100,000 people, we have consistently been in the top two spots in terms of chapter size in the association for a number of years. That took teamwork and lots of dedication and I am proud to have been part of that.

 

It's no wonder we call you The Bloodhound.

 

Bob: That part is true. I've had some prospects I tracked for many years before I finally talked them into joining.

 

What made you get so involved?

 

When I was young, I discovered there were good guys and bad guys in the world. There were those who took and those who gave. When my father passed away when I was 14, a lot of people stepped forward and helped me in many ways to grow up to be the person I am today. They didn't have to help - but they did - they were the good guys. And that convinced me that I wanted to be a good guy and give something back to other people as well. This has led to my involvement here at Boldt in activities such as job shadowing opportunities for young people, internships in the IT area for high school and college students and my involvement through the Boy Scouts in the Exploring for Life Program. And, of course, my involvement in AITP.

 

How has AITP helped you in your career and as a professional?

 

Bob: Two specific incidents come to mind. Early in my AITP membership, I went to a chapter meeting where the speaker asked us to write down our biggest shortcoming (mine was public speaking) and we had to turn in the paper with our name and address on it. He then challenged us to really work on our problem and do something about it and he would follow-up with us in one year. A year later, I got a personal letter from him asking how I was doing and I wrote back and said I was working on it. Well, his follow-up sort of jacked me up and I decided I really ought to work on it. So the next year, I ran for the AITP board and got my feet wet speaking in front of groups - and now I thrive on it. Would I have taken the same steps if I hadn't gone to that meeting? I don't know, but I do know I sure got my money's worth out of attending that chapter meeting!!

 

The second situation was when you (Larry Schmitz) wrote a letter to the president of our company when I was chapter president thanking him for allowing me the time to serve AITP. When he got your letter, he walked into my office, showed me the letter and said, "That's great, Bob. You're out there making a difference and we are proud of you." Boldt is a very community-minded company and that little recognition from AITP that I was giving back to my profession was very important to them.

 

The other thing AITP has done for me in my career was to give me the opportunity to serve in various leadership positions and to build a network of life-long friends and contacts. Even today that network is paying dividends as I have been able to put some of our members who have lost their jobs in this economy in contact with other AITP members who have unadvertised positions they are looking to fill.

 

What advice do you have for new members, burned out members and prospects?

  

Bob: For new members, it's the old story; you get out what you put in. Get involved! Participate! The value of AITP membership is there, but you have to get involved if you want to receive the maximum benefit.

 

I went through a period of burnout myself, and that's why I dropped off the board from 1997 to 2000. I needed a break because I was taking the loss of existing members too seriously. When that happens, you need to step back and let someone else carry the ball for a while - and that's OK - just DON'T QUIT. You can find a good replacement for yourself and quietly be his mentor - but in the background for a while - and it's easier to find a replacement if you are still around to help people learn the ropes.

 

For prospects, the question comes up, "Why should I join AITP?" and my response is, "How can you afford NOT to join AITP?" For the small amount of dollars and a couple hours a month, where can you get the education that will give you the edge in today's changing technology and shaky job market? We have a lot of people who, if they lose their job today, they use that as an excuse for not joining AITP or for dropping their membership. Nothing could be further from the truth. That AITP network is probably your best shot at finding another job. I know I have helped an awful lot of people find jobs because of my AITP connections.

 

The other component AITP offers to all three of the member categories you mentioned is education. Where can you go and conveniently, and at a very low cost, get the up-to-date technology education that is available at chapter meetings?

 

On top of education, the experienced members of AITP probably represent the best body of knowledge that is available in the IT profession today. And I believe we have a moral obligation to find ways to share that knowledge with the young people coming out of school so they can take that knowledge and make the world a better place through their efforts. And AITP is the vehicle to get that done. That is why we need to really promote the Interim Member Program at all levels of the organization.

 

"What advice do you have for chapters that are struggling?"

 

Bob: Usually, when a chapter is struggling, it is because they are in a rut. This can take on many forms from the same old people doing the same old things to the change in the makeup of your membership not liking the meeting time, location or content of your programs. Times change and we have to change with them. I know that when our Chapter found itself in a rut, as evidenced by declining membership and declining attendance at meetings, we held a brainstorming session with new and old members and board members and tried to figure out what our main problems were and what we could do about them. We were open to new ideas that could correct the problem. Sometimes they worked, sometimes they didn't.

 

I think the important thing is to admit you're in a rut - and then deal with it.

 

Well Bob, you have certainly left your mark on AITP and our profession and helped and inspired a lot of people along the way. I remember someone asking Sherry Anklam, our mutual friend and perhaps one of the most effective presidents our chapter has ever had, who was her inspiration to get involved in AITP and without hesitating, she said, "Bob Heimann."

 

Bob: I never knew that. You're right; she was a great friend, a role model for the rest of us. Very few people were as sharp and as dedicated to doing their best as Sherry was (Sherry Anklam succumbed to cancer in 1995 at the age of 44 and our chapter scholarship program is named in her honor).

 

Bob, on behalf of our chapter and AITP members everywhere, I want to congratulate you on your career and thank you for your dedication and many contributions to AITP. You made it!! You truly are "one of the good guys."


2003 AITP National Conference in St

2003 AITP National Conference in St. Louis Succeeds and Delivers New Offerings

 

By Christine Leja, CDP and John J. Zeman, your very grateful 2003 conference co-chairs


 

AITP President George Koscho and Conference Co-Chair Chris Leja hold up a proclamation from the City of St. Louis


The 2003 National Conference delivered a traditional conference with new offerings that received good reviews from the attendees and vendors. Attendees felt the conference tracks were the highest quality they had seen in some time. Congratulations to the outstanding speakers!

 

National Conference Firsts

ICCP certification training and testing was available for all attendees at no additional cost. Two attendees received their CCP. From the St. Louis chapter, Aaron Nance was one of the CCP recipients. Congratulations, Aaron!

 

Web-casting of all conference sessions, the AITP awards ceremony and the annual meeting of the members was donated by WebEx. Ten professional chapters across the U.S. participated, including: Big Country, Capitol, Central IL, Cornhusker, Mile High Denver, Milwaukee, Northeast WI, North Central Florida, Polk Country and Windy City. The SIU student chapter from St. Louis also participated.

 

CIO Security Forum brought together vice presidents of security from major companies and agencies representing different industries and included the FBI, MasterCard, Novell, Robert Half International and SBC to name a few. The speakers indicated that no one had brought them together before to share security issues. And the discussions were truly awesome!

 


Attendees, Partners, Sponsors and Vendors

AITP National Conference partnered with Data Connectors and was sponsored by Robert Half to bring 40 vendors and 500 local St. Louis attendees. The Webcast was provided by WebEx at no cost to AITP and was delivered to 10 chapters across the U.S. Out of state AITP member attendees numbered 100, including the executive committee, the association board of directors, region council presidents and Region 5 meetings. Southwestern Illinois College provided printed programs and space for the presentation slides.



Conference Vendor Row #1 


Thanks to all Volunteers

Special thanks to the 2003 AITP National Conference Committee and their spouses (You couldn't tell that Norm Leja and Gina Einig were spouses and not members!) who contributed an infinite number of volunteer hours. And, thanks to the many volunteers from the St. Louis Chapter, the student chapters and AITP volunteers who were there to help out (Diane Shelton of the Hawaii Chapter is a prime example!).

 

And for posterity, here are the key National Conference Committee members:

 

Co-Chairs, Christine Leja, CDP and John J. Zeman

Vendors, Sue Morton and Todd Reichelt

Technology, Glenda Young

Speakers, Shari Miller

Website, Aaron Nance and Brenda Barton

Public Relations, Rich Kneller

Treasurer, H. Lyndal Colburn

St. Louis Chapter President, Ray Einig

 

Sam Luke provided a wonderful Hawaiian night on Friday evening that was thoroughly enjoyed by all! Thank you, Sam!

 

George Koscho filled the master of ceremonies role most effectively. Thank you, George!


 
AITP President George Koscho and Executive Director Ernie Stewart conduct the Annual Meeting of the Members.


And thank you to all who helped in any way and are not named here! You know who you are and we thank you!



 

AITP Immediate Past President Kevin Jetton gives the Keynote address

REPORT OF THE LEGISLATIVE AFFAIRS COMMITTEE FOR 2002-2003

The Legislative Affairs Committee Gets Results

By Steve Flowers

Legislative Committee Chairman

 

AITP members often ask what return they are getting for the dues they pay each year. One obvious payback is AITP's ability to help formulate laws and policies that directly affect our professional IT careers.

 

For instance, the Legislative Affairs Committee achieved its primary goal in 2003 by working to defeat UCITA, a proposed model law that would severely restrict consumers' ability to negotiate equitable software agreements.

 

Legislative Committee members in Oklahoma, Colorado, Nevada and Washington, D.C. worked with other like-minded groups to persuade opinion leaders that the serious faults inherent in UCITA overshadowed any perceived benefits.

 

The committee recently helped stop and reverse an effort by Verisign to change the way Web site search inquiries are handled, which threatened the stability of the Internet.

 

Committee members routinely tackle issues such as how to stop or manage spam e-mail, how and whether to license computer software engineers and other important policy questions.

 

By working with the press, with local and national legislatures and other lobbying organizations, AITP's Legislative Affairs Committee gives you a voice and the power to ensure that your interests are taken into account and protected when laws and regulations are proposed.

 

The committee needs talented new members in every chapter to improve its effectiveness. If you are interested in becoming a proactive IT professional and if you want to help direct and formulate laws and policies that enhance your career prospects, then consider joining the committee.

 

You can learn more by visiting the committee Web site, accessible through the Web portal at http://www.aitp.org/.

 

Together, we can make a difference in the important local and national debates that directly affect our professional lives.


Dear Member,

2004 AITP Strategic Initiatives

Professional Dues Increase Announced

 

During the June, 2003 association board of directors planning meeting, a number of strategic initiatives were identified. At the association board of directors meeting in St. Louis on October 24, 2003, the 2004 association budget was approved and funding was ear-marked for strategic initiatives. As a result of these actions, the following message was sent to all professional members on November 4, 2003.

 

Your association board of directors has devoted a great deal of time and effort this year to regain control of our financial resources and to identify strategic initiatives that we feel must be implemented in the near future in order to re-energize our association, improve member value and to affect membership growth. We implemented several key initiatives this year.

 

-Information Executive/Nanosecond, now produced and distributed electronically, is greatly expanded and provides extensive new information on industry trends and industry issues.

 

-The new Web portal hosts professionally written, highly informative white papers on information technology topics and issues.

 

-With the implementation of the Web portal, expanded Forums were made available, which means that member-to-member discussions on information technology topics has been greatly enhanced. These lively leader-led forums enable you to share up-to-date information 24 hours a day, seven days a week.

 

-Communications has been expanded via electronic means, through the use of survey data and via conference calls that have provided association leadership with helpful feedback. As a result, we are listening and responding to your needs and concerns.

 

We have been able to carry out these initiatives and still been able to maintain close to a break-even budget for the year.

 

Expansion of member services in 2004 will require some additional investments. We are working on non-dues revenue sources, but this will take time. This means that our main source of revenue, for the time being, will continue to be member dues. To advance our association, your board of directors chose to take some bold steps when it approved the 2004 association budget at the conference in St. Louis. One of those steps was a professional dues increase of $25 per member. That will make the annual association dues $105 beginning January 1, 2004. That is still less than 30 cents per day, and for most of us it is tax deductible. Please keep in mind that we're expanding services, and we have not had a dues increase in more than 10 years. AITP dues still are among the lowest of any professional organization. Here are some of the initiatives that are planned for the coming year:

 

-Expanded industry and organizational partnerships. Partnership gives us greater value and knowledge to succeed as Information Technology professionals.

 

-Increased and improved services to chapters.  We realize that your local chapter is the heart of our association. We will be offering assistance in helping our professional and student chapters enhance networking and programs.

 

-Web portal additions. The Web portal is an ongoing project. Our goal is to make this the most valuable Web-related tool in the industry for information technology professionals and AITP leaders.

 

-Education and Conferences. We will be working to increase and expand our educational, conference and seminar programs and services.

 

-Enhance our flexible staffing model by taking advantage of "Best Practices" employed by SmithBucklin Corporation, our headquarters management business partner.

 

This is just the beginning. There are more programs in the planning stages, all of which are designed to enhance the membership experience. A complete list of member services and benefits is available on the Web portal at http://www.aitp.org/. Take full advantage of all that is offered. We value your membership and fully intend to increase the value you receive from your association. In the weeks ahead, association leadership will be choosing the highest priority initiatives and will begin their implementation. Look for more details in upcoming editions of Information Executive/Nanosecond.

 

George R. Koscho, CDP

2003 AITP Association President

"A Year of Personal Growth and Professional Development"


Editor's note: By action of the Board of Directors, the dues increase mentioned in this article will take effect February 1, 2004, instead of January 1, 2004. New Members and Members who renew their membership before February 1, 2004, will be at the pre-increase rates.


AITP ? Region 18 Newsletter Article

The Value of AITP Membership

AITP - Region 18 Newsletter Article 5/31/01

 

 

President George Koscho offers some thoughts on the value of AITP membership in this article, which originally appeared in the May 31, 2001 edition of the Region 18 Newsletter.

 

Far too often the question arises, "What do I get for my dues dollar?" There are two broad answers to that question. First there are the tangible benefits and then there are the intangibles.

 

The money collected as dues revenue is used mainly to provide administrative support to each of the association subunits: chapters, regions and ED-SIG. In addition, individual members are served in a variety of ways. The association employs a full-time staff of six people, supplemented by a part-time staff that is utilized for peak demand activities. Staff responsibilities include: membership application processing; renewal notices; invoicing; payment processing; IRS and other tax reporting; procurement of officer and board insurance; processing of region and chapter rebate and funding checks through the Region Funding and PCS2000 programs; processing and procurement of COPA and IPA Awards; publication of Information Executive and Nanosecond; maintenance of an endless number of bylaws, model bylaws, policies, procedures and how-to manuals; management of national association elections; conference management; and Web site development and administration.

 

An additional tangible benefit of AITP membership is the certification program offered by ICCP and supported by our association. Your association board is currently focusing on strengthening this program and the improvement of our Web site. Other committees are working on legislative affairs, strategic partnerships, and updating the numerous policies and procedures noted above.

 

The true value of membership in our association, however, is the intangible benefits we accrue through our years of membership. Have you seen the commercial where the guy takes his son to his first big league ball game? They run through the tangible costs: "Tickets=$50, program=$5, hot dogs and drinks=$12, spending time with your son=priceless."

 

How can you put a value on a friendship with a professional colleague in a far-away city who can give you insight on a job applicant who has moved from his city to yours? Or a heads up on a new boss who has recently arrived from his city? Or who can help you with a technical problem you both share? Or who can simply provide you the name of a good restaurant in his town?

 

How can you assess the value of your knowledge by listening to speakers who have updated you on the latest developments at a chapter meeting, a leadership retreat or a conference?

 

How can you measure the value of the management, leadership, planning and public speaking skills that you acquire by taking a chapter, region, SIG or association leadership role and planning events such as a conference or retreat? How do you put a value on professionalism, life-time learning and personal growth?

 

The answer is simple: "Association dues=$80, chapter and region dues=$X, monthly dinner meetings=$Y, lifetime learning and professional growth=priceless."

 

Stated another way, and this is true of many things we encounter on life's journey, "The benefit you earn is directly proportionate to the effort you put forth."

 

So please, get more out of it! Your efforts are priceless to your association leaders.


ISECON 2003 ? San Diego, California

ISECON 2003 - San Diego, California

 

The ISECON 2003, sponsored by the Foundation for Information Technology Education, and managed and coordinated by the AITP EDSIG (Educator Special Interest Group), was held at the Marriott Mission Valley Hotel in San Diego on November 6-9. Educators from around the world attended and presented papers. 150 IS educators were in attendance with 23 attending pre-conference workshops on Thursday. The workshop topics included: "Teaching the Complete Object-Oriented Development Cycle including OO Analysis, Design and Programming with UML," "Moving from VB.60 to VB.Net" and "Developing Mobile Database Centric applications using VB.Net and ASP.Net." Four other workshops addressed information assurance programs and security, the MS.Net Framework  and ASP.Net, and developing a mobile networking laboratory. 

 

Bruce White, professor at Quinnipiac University and ISECON chair, was chiefly responsible for the day-to-day management of the conference, and many thanks go out to him for a job well done.  

 

A total of 103 excellent papers were presented during the conference on topics surrounding the teaching of IS in the college classroom. Dr. David Feinstein and Dr. Bart Longenecker were principle speakers on the subject of the "2002 IS Model Curriculum and the Importance of IS Accreditation."

 

The highlight of the conference was the naming of Dr. Ephraim McLean as 2003 Educator of the Year!  Dr. McLean is Regents professor, George E. Smith Eminent Scholar's Chair of Information Systems at Robinson College of Business at George State University. He earned his Ph.D. and S.M. from MIT and his BME from Cornell University. Dr. McLean worked for Proctor and Gamble prior to entering the Sloan School of Management at MIT. He was then with the Anderson Graduate School at the University of California, and was their first Chair of IS. Dr. McLean has published more than 120 articles in publications, including the Harvard Business Review, Sloan Management Review and MIS Quarterly.  He has served on the National Executive Council of the Society for Information Management (SIM). Dr. McLean consulted with IBM, GE, Atlantic Richfield, DEC, Bell South and National Science Foundation, and is listed in Who's Who in America and Who's Who in the World.

 

The Regents of the Foundation for Information Technology Education (EF) were in attendance. The regents included President Bill Reaugh, Ms. Dorothy Smith, Dr. Brian Reithel, Mr. Bill Lackey, Mr. Larry Schmitz and Ms. Teresa Hickerson.

 

The EDSIG Board and officers are chiefly responsible for the management and coordination of the annual ISECON. The EDSIG wants to thank all of the many educators for making this conference such a success. The board wants to especially thank Bruce White from Quinnipiac University for his hard work. Thanks also goes to the registration team (Kathy Ford and Keith Lynn) from the University of South Alabama. Others to be recognized for their hard work include: EDSIG President Jack Russell of Northwestern State University, Dr. Stuart Varden of Pace University, Dr. Bill Tastle, Papers Chair, Don Colton, editor of Information Systems Education Journal, ISECON Web Master Keith Lynn, Mark (Buzz) Hensel, Awards, and Chuck Brown, Local Arrangements. Please visit http://www.aitp-edsig.org/ for a complete story on the 2003 ISECON. 

 

The EDSIG selected its slate of officers for the coming year and the site of the 2004 ISECON. The slate of officers will be placed on a ballot and voting will occur by December 15. 

 

The 2004 ISECON will be held in Newport, Rhode Island right on the Atlantic seaboard. Stay posted for information about conference accommodations.


Distinquished Individual Service Award (DISA)

Distinguished Individual Service Award (DISA)

 

The DISA is AITP's highest award bestowed upon individuals who have made outstanding contributions through distinguished services in the field of information technology.

 

The DISA started in 1969 when the first recipient of the award was Rear Admiral Grace M. Hopper. Since then, the DISA list of candidates includes some of the more legendary IT figures such as Dr. Paul M. Pair, H. Ross Perot, Bill Gates and Lt. Gen Emmett Paige, Jr.

 

This year, AITP was very fortunate to have a candidate who is highly qualified through his accomplishments and contributions to the IT profession. James V. Christy II received the DISA at the AITP's annual member meeting, which was part of the national conference held in St. Louis.

 

Jim Christy, well known for bringing down Markus Hess and the Chaos Club in 1989, was tagged as the original 'cybercop.' It is an honor to have Jim Christy accept the DISA Award. His many accomplishments are listed below.

 

JAMES V. CHRISTY II

 

Supervisory Special Agent (SA) Jim Christy is the Deputy Director/Director of Operations for the Defense Computer Forensics Lab at the Defense Cyber Crime Center. Jim is a computer crime investigator for the Air Force Office of Special Investigations. As the Director of Operations for the DCFL, he has four sections with more than 40 computer forensic examiners that support Major Crimes & Safety, Counterintelligence and Counter-terrorism, as well as Intrusions and Information Assurance cases for the Department of Defense. SA Christy has been a computer crime investigator for more than 17 years.

 

From May 1998 to September 2001 Jim was assigned to the Defense-wide Information Assurance Program, Assistant Secretary of Defense for Command, Control Communications and Intelligence (ASDC3I) as the law enforcement and counterintelligence coordinator and infrastructure protection liaison.

 

SA Christy served as the DoD Representative to the President's Infrastructure Protection Task Force (IPTF) from September 1996 to May 1998. The President signed Executive Order 13010 on July 15, 1996, creating IPTF to protect the nation's critical infrastructure from both physical and cyber attacks.

 

Prior to the IPTF, Jim was detailed to Senator Sam Nunn's staff on the Senate, Permanent Subcommittee on Investigations as a Congressional Fellow from January to August 1996.  Senator Nunn specifically requested Jim's assistance for the Subcommittee to prepare for hearings in May through July of 1996, on the vulnerability and the threat to national information infrastructure from cyberspace.

 

From 1986 to 1998, Jim was the director of Computer Crime Investigations and Information Warfare for AFOSI, and established Computer Forensic Lab, the first computer forensic lab in DoD.

 

In 1986, Jim obtained some notoriety as the original case agent in the Hanover Hacker case.  This case involved a group of German hackers who electronically penetrated DoD computer systems all over the world and sold the information to the Soviet KGB. The case was detailed in the best seller, "The Cuckoo's Egg," by Dr. Cliff Stoll. The Public Broadcast System has also produced a docudrama on this case.

 

In a murder investigation in 1991, the suspect cut two floppy diskettes into 23 pieces with pinking shears. No agency was able to recover any of the data until Jim and his deputy developed a technique for less then $150. Jim was able to recover 85-95 percent of the data from each piece of diskette. When confronted with the evidence, the suspect confessed, pled guilty and was sentenced to life in prison. This case was profiled on the "New Detectives" series on the Discovery Channel.

 

Some of SA Christy's notable firsts in Computer Crime Investigations:

 

1st civilian computer crime investigator in the U.S. government

1st computer espionage investigation (Hanover Hacker Case) case agent

1st electronic surveillance of a standalone color PC

1st DoD investigator to go undercover on pedophile bulletin boards

1st to distribute wanted poster on the Internet (triple homicide case)

1st to develop forensic technique to recover data from cut-up diskette (homicide investigation)

1st psychological profiling study of computer criminals program (Project Slammer)

1st to create DoD Computer Forensic Lab

1st to create DoD Computer Intrusion Squad

1st computer crime investigator to testify before the U.S. Senate

1st information security survey of private sector by U.S. Senate (authored)

1st to create government, private sector and academia program to provide free education and awareness about the cyber threat to infrastructure owners and operators (Manhattan Cyber Project)

1st DoD-wide computer crime workshop for IA, investigators and attorneys

1st State Infrastructure Protection Center for Arizona

1st Clearinghouse for Intelligence Media Exploitation (CHIME) to support GWOT

1st Computer Forensics team to support Special Operations

 

Jim also teaches two graduate courses at George Washington University's Elliott School of International Affairs entitled, "The Cyber Threat to American National Security" and "National Cyber Policy."

Christy
DISA Award Winner, James V Christy II


Jim has managed little league baseball teams for 13-15 year olds for the last five years. Jim is retired as a college hockey referee. He has worked as a professional referee at the minor league level and was the U.S.A. Hockey Supervisor of Officials for the mid-Atlantic states. Additionally, he worked for the National Hockey League as an off-ice official for the Washington Capitals for eight years and officiated on-ice pre-season, exhibition and training camp games.


Quality White Papers - A Benefit of AITP Membership

Quality White Papers - A Benefit of AITP Membership

 

by Mark Gilfand, CDP
AITP Association Director, Communications Department

 

Are you or your company looking for high quality, reliable information on IT topics such as requirements management, developing IT policies, wireless LANs, intrusion detection and prevention, and data mining? As an AITP member you have access to a wide variety of white papers on these topics and many, many more.

 

The AITP Web portal contains more than 50 white papers on a wide variety of technical and IT management topics. These are located in the Publications section of the AITP Web Portal at http://www.aitp.org. These white papers are an exclusive benefit of AITP membership that you can use not only for your own education but also to enhance your value within your company. AITP makes these white papers available to you through relationships with companies such as InfoTech and Microsoft. This combination of quality information is available only to AITP members. You can easily download these papers and gain valuable insight on topics that you may have heard about, but do not have detailed knowledge. These well-written papers give you a chance to quickly learn about new technologies and methodologies. Armed with this information, you can enhance your value to your peers and company.

 

Also at the IT Papers section are all the presentations from the recent 2003 AITP National Conference. These high-quality presentations on technical, management and security topics are available in both PowerPoint and PDF format.

 

Log onto AITP's Web portal at http://www.aitp.org/publications/itPaper/itPaper.jsp and view the list of white papers available to you. Check back often, because new white papers are constantly being added. These papers are located in the Publications section of the portal, which is available only to AITP members. You will need to log in with your username and password.

 

If you don't remember your log-in information, it can be sent to you via e-mail by following these simple steps:

 

1. Go to http://www.aitp.org
2. Select "Publications" from the home page.
3. You will be prompted for your username and password.
4. Just below the username and password prompt is a "Forgot Username or Password?" link. Click on it.
5. You will be prompted for your e-mail address.
6. Your username and password will be e-mailed to that address.

 

Once you are at the Publications section of the portal, click on "IT Papers." Then select "IT-Related White Papers" from the drop-down box. You will be presented with the list of white papers. Clicking on the paper's name will download a PDF file.

 

These papers are generally 7-20 pages in length and provide in-depth knowledge on a specific topic. A partial list of topics includes:

 

Wireless LANs
Understanding Patch and Update Management
Capturing Requirements
Data Migration Strategies
Optimizing Resource Relationships
Intrusion Detection and Prevention
Voice over IP
Data Mining
Document Management
Disaster Recovery Plans
E-Procurement
Developing Application Test Plans
Enterprise Security Management
Reengineering Your Help Desk
Customer Relationship Management
Directory Services
Public Key Infrastructure
A Manager's Guide to Persuasion
Security Auditing
E-Learning

 

The topics above are just a sample of what is waiting for you at the AITP Web portal. There are many more topics available and the list will continue to grow. Check out AITP Web portal's white papers. This is one of your benefits of membership in AITP.


Chapter and Region News


Anchorage Alaska Chapter Hosts ITExpo 2003

Anchorage Alaska Chapter Hosts ITExpo 2003

 

By Jim Henry, AITP Anchorage membership chair

All photos courtesy of Sourdough Productions

 

AITP Anchorage and Sourdough Productions teamed to put on ITExpo 2003 recently. This combination trade show and seminar event is the largest technology event in Alaska, attracting attendees from CEOs and CIOs to IT directors and business executives: the state's largest audience of qualified decision-makers. A survey revealed that most conference attendees are business professionals with a high level of purchasing authority.

 

Eighty percent of attendees represent Alaska's private sector, including oil and gas production and service companies, telecoms, engineering firms, healthcare, native corporations, tourism, transportation and logistics companies, as well as a vast variety of small trade and service-oriented businesses.

 

One of Many Booths at ITExpo 2003

 

 

This year's events included two full days of vendor floor space for 140 booths and two full days of seminars with more than 40 different topics. Seminar tracks included Telecommunications/IP Telephony, Network Security, Rural Commutations, Storage and Document Management,  E-Business/E-Commerce and All About Networks. In addition, hands-on-technology labs were available.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Another huge hit at this year's event was the "SuperTech" contest where students from area middle and high schools and colleges competed to repair a computer that was not functioning properly due to our judges' assistance! Charter College won honors as the fastest repair of the altered units.

 

 

 

Anchorage Chapter participation was led by Jim Henry, immediate past president (Region 2 president) and board member Dick Jablownowski. Other participants were Scott Armstrong, vice president, Jeanne Clifford, board member, Cindy Baldwin, board member and Anthony Bromirski, board member. AITP Anchorage looks forward to a long relationship with Sourdough Productions!

 

 

 


Paul Jeremiah II Receives Gold Lifetime Award

Akron Chapter Celebrates Golden Anniversary

 

 

 

Carol Hosier, current Akron Chapter President with past presidents in attendance. From left, Nick Regopoulos,

David Lisle, Gerald Schaefer, William Gribble, David Chema,

Frank Battles, Paul Jeremiah, James Moore, Walter Harnack

and Don Fobean.

 


The Akron AITP Chapter celebrated its 50th anniversary at its monthly meeting held at the Tangier in Akron Ohio on October 28. There were approximately 50 people in attendance to hear Chuck Kern from the Bayer Corporation speak.

 

Guests included members from the Pittsburgh, Northeast Ohio, Wheeling, and Columbus chapters. Region 18 was represented by President Darlene Gerber, Treasurer John Hage, Secretary Mary Jane Scruggs and past President Roger Frame.

 

The Chapter was presented a commemorative plaque and a special proclamation from the Mayor of Akron.

 

The evening ended with a champagne toast and each person received a commemorative glass to take home.

 

 


Anchorage Alaska Chapter's
"Computer Person of the Year"

R. Scott Armstrong,
President of Mercury Data Group, Inc


 


By Jim Henry, Anchorage Chapter Membership Chairman

 

R. Scott Armstrong, President of Mercury Data Group, Inc. was named AITP Anchorage Alaska Chapter's "Computer Person of the year" at a ceremony recently. This award is given annually to a member who shows commitment far above the call of duty in promoting AITP and the IT industry in our area.

 

Mr. Armstrong has been a member for six years, and has served on the board of directors, as chapter vice president and is currently president-elect for 2004. He has been very active on committees, like chapter administration, and recently on the ITExpo 2003 committee. His hobbies include spending time with his daughter, Katy, and flying whenever he gets a chance.


Paul Jeremiah II Receives Gold Lifetime Award

Individual Performance Awards:

 

Paul Jeremiah II and Ellen Mahoney

Receive Gold Lifetime Award

Tony LaCrosse and Michael Welch

Receive Lifetime Award

By Susan Morton, Awards Committee Chair





Darlene Gerber, Region 18 president, presents
 Lifetime Gold Award to Paul Jeremiah II

 

Paul E. Jeremiah II, member of the Akron AITP Chapter, received his Lifetime Gold Award at the Chapter's 50th anniversary meeting, which was held at the Tangier in Akron Ohio on October 28, 2003. Paul has been a member of AITP since 1970, and has earned 900 Individual Performance Award points. He is currently serving his 30th year as a chapter director. He has had many years of AITP service, including service as: chapter president in 1977; chapter secretary; Region 18 president in 1992 and 1993; region director representing the Akron Chapter for 10 years; Region Merger Committee in 1992; Region Conference Committee chair in 1995 and 1998; and current student chapter coordinator and assistant treasurer.

 

Frieda Jeremiah, Paul's mother, who just celebrated her 100th birthday, was in the audience to see Paul receive his award.

 

During the awards ceremony in St. Louis, George Koscho awarded a Gold Lifetime IPA to Ellen Mahoney (more than 900 points). Ellen is a long-time, very active member of not only the Milwaukee Chapter, but also of Region 5, serving in a variety of positions.

 


George also presented two Lifetime IPA's, one to Tony LaCrosse, who is also from the Milwaukee Chapter and is the current Region 5 treasurer. Tony has been region president several times, has been a member of many association committees and has served in just about every position in the Milwaukee chapter.

 Michael L. Welch was the second recipient of the Lifetime IPA. Michael is a long-time member of the Capitol chapter. He has served as chapter liaison for many years and has been on numerous chapter, region and association committees.


 

IPA awards for AITP members have been designed to reward active members. They are based on a point evaluation of various activities ranging from the local chapter, the Region and the Association. The individual is recognized for the contributions made to the success of the Association, efforts on behalf of fellow members and development of the member's professional status.

 

IPA awards recognize individuals' merits and recipients will be well-regarded in the years to come. The levels of IPA and the points required are as follows:

 

Level of Award

Points Required

Bronze IPA

100

Silver IPA

150

Gold IPA

200

Emerald IPA

300

Diamond IPA

400

Double Diamond IPA

500

Triple Diamond IPA

600

Quadruple Diamond IPA

700

Lifetime IPA

800

Lifetime Gold IPA

900

Lifetime Emerald IPA

1000

Lifetime Diamond IPA

1100



Nanosecond

Nano

Share Your AITP Student Chapter Ideas and Success Stories!

We are always looking for good ideas to share with all of our AITP student chapters, so if you have a unique community service or fundraising project that your student chapter has initiated, please share it with your fellow student chapters by writing a brief article. Student chapters are always interested in learning tips for securing increased levels of interest, awareness, support and sponsorships from area businesses and organizations, especially where graduates are employed.

 

To submit an article for possible publication in Nanosecond, please e-mail AITP Headquarters (aitp_hq@aitp.org) with "Nanosecond Submission" in the subject line.


2003 AITP Region 3 Student Conference Hosted by Northwestern State University College of Business Computer Information Systems

2003 AITP Region 3 Student Conference Hosted by
Northwestern
State University College of Business Computer Information Systems

 

Prepared by Northwestern State University Student Chapter

 

The 2003 AITP Region 3 Student Conference was held on October 10-11 at Northwestern State University in Natchitoches, Louisiana. Six states comprise Region 3: Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma and Texas.

 

The conference was composed of five break-out sessions, six programming competitions, two speaker sessions, a banquet and a career fair, which included representatives from State Farm Insurance, J.C. Penney and Wal-Mart, and a publisher display by Course Technologies. The conference was successful thanks to the significant effort of the Northwestern State University student chapter and to the generous donations from conference sponsors State Farm Insurance, J.C. Penney and Wal-Mart. To see photographs from the conference, see http://www.nsula.edu/aitp/pictures.asp

 

Chapter Representation

Sixteen college and university student chapters attended. Present were:

 

Louisiana State University

Louisiana State University - Alexandria

New Mexico State University

Northwestern State University

Oklahoma Panhandle State University

Oklahoma State University - Okmulgee

Tarleton State University

Texas Tech University

Texas State Technical College - Abilene

Texas State University - San Marcos

University of Houston - Downtown

University of Louisiana - Layfayette

University of Mississippi

University of Texas - Arlington

University of Texas - Dallas

Williams Baptist College

 

A total of 178 people attended, 117 of which were students.

 

Competitions

The six competitions and their winners were:

 

C/C++:

1st - Texas State University: Aaron Gadberry and Donald Berg

2nd - Texas Tech University: Dustin Smith and Matt Mason

3rd - University of Texas - Dallas: Joseph Alphonso and Mark Jones

 

COBOL:

1st - Northwestern State University: Kelli Fontana

2nd - Tarleton State University: Bill Douglass and Matt Kooker

3rd - Louisiana State University: R.L. Johnson

HM (4th) - Northwestern State University: Brandy Bourgoyne and Holly Nguyen

HM (5th) - Northwestern State University: Amanda Majure and James Marsh

HM (6th) - Northwestern State University: Beth Anderson and Susan Little

 

Database Design and Implementation:

1st - Northwestern State University: Kelli Fontana and Curtis